Requisition No: 802432
Agency: Financial Services
Working Title: END USER CONSULTANT – 43004879
Position Number: 43004879
Salary: $55,000.00 – $60,000.00
Posting Closing Date: 05/30/2023
*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****
POSITION TITLE: SYSTEMS PROJECT ANALYST
WORKING TITLE: END USER CONSULTANT
DIVISION: OFFICE OF INFORMATION TECHNOLOGY
BUREAU: DISTRIBUTED INFRASTRUCTURE
CITY: TALLAHASSEE
COUNTY: LEON
SPECIAL NOTES:
Bachelor’s degree or higher in a Computer Science or Information Technology-related field, such as cybersecurity, programming, computer science, engineering or similar is required OR a combination of college coursework and experience as described above may also be interchanged. Professional work experience can quality on a year-by-year basis in place of the required education. College coursework will be considered the equivalent of experience at the rate of thirty (30) semester or forty-five (45) quarter hours on a year for year basis.
Additional requirement:
- At least three (3) years of AD or Exchange management.
The salary range for this position is $55,000.00 to $60,000.00 annually.
Employees of the Department of Financial Services are paid on a monthly pay cycle.
This position may be required to occasionally perform duties other than those listed on the position description.
This position requires a security background check, including fingerprint as a condition of employment.
Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDES THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge and ability to maintain, install and troubleshoot Windows operating systems.
- Knowledge and ability to maintain and troubleshoot Active Directory and Exchange, including user creation, modification, deletion, and reporting.
- Ability to diagnose and resolve problems relating to Active Directory / Directory Services
- Ability to diagnose and resolve problems relating to email at both the client and server level
- Knowledge of Server hardware, network topologies and protocols.
- Knowledge of public records, including searching and producing records.
- Knowledge of problem-solving techniques.
- Ability to communicate effectively verbally and in writing.
- Ability to create and maintain technical support documentation.
- Ability to receive and carry out assignments in a timely manner.
- Knowledge of distributed systems and network environments used in the department.
- Knowledge of networking and security principles.
- Ability to establish and maintain effective working relationships with others.
OTHER KSAs (Incumbent may learn on job):
- PowerShell script crafting, Splunk query writing
BRIEF DESCRIPTION OF DUTIES:
Utilizes analysis of science, engineering, business, and all other data processing problems for application to automated data processing systems to perform the most advanced operational changes (addition, modification, and deletion) to Department users access and access control methods for services including but not limited to: Active Directory user accounts, email, Teams, and file shares.
Implements plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs by managing the administration of local (on the premises) and cloud Active Directory and Exchange environments, file share and print server environments
Manages file recovery from the backup environment
Develops and recommends procedures and processes to manage user access of Network systems.
Manages the systems used to monitor enterprise applications and hardware
Conducts public record and internal confidential search requests
Provide support services for DFS staff in technical areas described above and other technical efforts that affect the department.
Responsible for opening, monitoring, updating, and closing tickets in the Department’s ticketing system.
Monitor spam inbox and reply or escalate as needed
Performs related work as required.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.