Job Summary:
The School of Education is home to arts, health, and education — three areas that, when combined, not only make our School unique, but that also make for a good life. Within the School, MERIT (Media, Education Resources, and Information Technology) is a vibrant service unit of technologists, librarians, and instructional designers dedicated to the practices of social justice, diversity, equality, and respect among our staff, students, services and collections. Through reliable and proactive services, MERIT empowers the School of Education community to achieve innovation and excellence in teaching, learning, and research throughout the world. The Endpoint Management Engineer is a new position on an established team responsible for cybersecurity, IT infrastructure, project management, and more. Team members report to the Co-Directors of MERIT. As MERIT’s Endpoint Management Engineer, you will leverage industry standard tools to configure and maintain a diverse pool of endpoints used for teaching, learning, advising, research, outreach, administration, and more.
This position will be responsible for holistically managing a diverse pool of endpoints across the School of Education. This will include maintaining computer deployment systems, endpoint patching, printing services, IT asset inventory, and troubleshooting complex problems with Windows and macOS operating systems. This position will collaborate on team projects, provide colleague coverage, and assist in other areas of the department as needed.
Successful candidates will be able to learn and apply new technologies quickly in order to begin working independently on routine tasks, while collaborating with others on more complex assignments. The candidate should be able to provide outstanding interactions with a diverse group of both information technology professionals and end users in the School of Education and across the UW-Madison campus.
Responsibilities:
Creates and maintains the institution’s technical infrastructure by performing moderately complex systems engineering work for non-routine and varied problems to ensure the long term requirements of systems operations and administration are met under general supervision.
- 25% Identifies, troubleshoots, researches, and resolves routine issues on varied systems, platforms, networks, and applications to ensure system security, confidentiality compatibility, and functionality according to policies, procedures, and regulations
- 30% Designs, installs, configures tests, and maintains routine and varied automation, hardware, and associated equipment according to customer specifications to meet unit objectives
- 15% Assists with the planning and coordinating of system logistics, workflows, upgrades, and system security and affiliated procedures
- 10% Documents and disseminates deployed systems, system upgrades, or changes to the appropriate entities according to established policies and procedures
- 5% Installs firewalls, host and client access mechanisms, permissions, and user accounts
- 10% Assists in other areas of the department, such as cybersecurity, infrastructure, or desktop support, as needed
- 5% Assists with the training and development of student staff members regarding IT workflows and processes
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
Associate’s Degree
Qualifications:
Experience Requirements:
– Experience managing endpoints with an enterprise level product or tool
– Experience with one or more scripting languages
– Experience troubleshooting Windows and macOS operating systems
– Experience collaborating with a team on a technical project, problem, or other technical work
Experience Preferred:
– Experience managing endpoints with a mobile device management (MDM) tool, such as Workspace ONE, Jamf, etc.
– Experience with Windows PowerShell and bash scripting
– Experience with Windows Server operating systems
– Experience with Microsoft Active Directory or other LDAP system
– Experience working in customer service or technology support
Work Type:
Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $58,000 ANNUAL (12 months)
Depending on Qualifications
Additional Information:
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.
This position is eligible for partial remote work. Remote work requires an approved remote work agreement (RWA) agreement. An RWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer.
How to Apply:
Click on the “Apply Online” button to start the application process. You will be prompted to upload the following documents:
– Resume (REQUIRED)
– Cover letter (REQUIRED)
You must use your cover letter to speak to each of the Required Qualifications for this position (listed above in the Qualifications section). For each Required Qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.
Contact:
Lori Zradicka
lori.zradicka@wisc.edu
608-263-4754
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
System Engineer II(IT038)
Department(s):
A17-SCHOOL OF EDUCATION/MERIT
Employment Class:
Academic Staff-Renewable
Job Number:
276600-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Applications Open: Mar 27 2023 Central Daylight Time
Applications Close: Apr 14 2023 11:55 PM Central Daylight Time