Salary: See Position Description
Location : Harrisburg, PA
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: 00262550
Division: Executive Office
Section: Constituent Services
Opening Date: 06/27/2023
Closing Date: 7/11/2023 11:59 PM Eastern
Position Information
Section: Constituent Services/Office of Public Engagement/Executive Office
Class: Constituent Services Specialist
Location: Harrisburg
Telework: This position will report to the headquartered location a minimum of 2 days per week. You may have the opportunity to telework the remainder of the week, if desired and based on business need.
Position Type: Full-time, Non-civil service, Non-union
Work Hours: 8:30 – 5:00
Salary Range: Starting salary of $41,389
Basic Function
This is a highly responsible staff position within the Executive Office and the Constituent Services Section of the Office of Public Engagement (OPE). As a member of Constituent Services, the Constituent Services Specialist (Specialist) is responsible for handling a large volume of telephone and written inquiries from constituents, members of the Office of Attorney General (OAG), and other personnel conducting business with the Office. While communicating with constituents and other personnel, the Specialist is expected to maintain a positive and professional manner. The Specialist is responsible for working with a team to review and control the flow of phone calls, e-mails, and written correspondence addressed to the OAG and working with the Constituent Services Manager to determine the appropriate response. Excellent writing skills are a required element of this position – you will prepare timely written responses to correspondence for the signatures of the Director of OPE and the Attorney General. An employee in this position will often work with officials of both the public and private sectors who have transactions with the Office. Duties are performed independently under the direction of the Constituent Services Manager and are reviewed for accuracy, timeliness, and compliance with policy and procedures.
Examples Of Duties
- Screens visitors and phone calls for the Executive Office
- Apprises the appropriate Executive of all relevant Office activity in regard to visitors and callers
- Answers inquiries or refers them to the appropriate person
- Reviews mail delivered to the Office and routes it to the proper unit
- Maintains control over incoming and outgoing correspondence
- Prepares standard replies on subjects relating to the Office
- Offers resources to constituents even if the Office is unable to pursue their concern
- Must be able to handle calls that may be challenging in nature
- Performs related work as required
Minimum Experience and Training
- Graduation from high school and two years of progressively responsible experience in constituent services, customer service, or similar fields
Preferred Knowledge, Skills, and Abilities
- Proficiency in a second language – Spanish preferred, other languages also considered preferably
- Familiarity with IQ or similar constituent contact software
- Excellent customer service skills in a fast-paced environment with the ability to multi-task
- Knowledge of the functions, organizations, and clerical procedures of the Office
- Knowledge of modern office practices, procedures, and equipment
- Knowledge of the principles of office management and standard record maintenance procedures
- Ability to exercise good judgment, courtesy, and tact in receiving and directing callers and in giving and obtaining information
- Ability to establish and maintain effective working relationships with other employees and the general public
- Excellent writing skills
Health Benefits
This position qualifies you for the Commonwealth’s benefits package which includes medical, prescription, dental, and vision coverage. Medical coverage is available on your first day of employment! Prescription is also available on your first day, for an additional cost for the first 90 days of employment. Dental and vision are available after 90 days of employment as well.
Flexible Spending Accounts (FSA) are available to all employees, regardless of enrollment in our benefits.
Paid Time Off
OAG employees receive 12 paid holidays each calendar year, along with earning paid vacation time and sick leave each pay period.
Retirement
For new employees, the State Employees’ Retirement System offers various options for enrollment into our retirement plans. You will receive specific information on these options shortly after you begin employment.
To learn more about the benefits available to OAG employees, please review the
01
What is your highest level of education?
- Some High School
- High School or GED
- Some College
- Technical College
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree
- Doctorate
02
Are you proficient in any languages aside from English?If yes, please list below. Otherwise please enter N/A.
03
How many years of experience in constituent services, customer service, or a similar field do you posess?
- None
- Less than 1 year
- 1-2 years
- 2+ years
Required Question