Responsibilities for this Position
Location: USA MD Rockville – 5600 Fishers Ln (MDC024)
Full Part/Time: Full time
Job Req: RQ146148
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
NACI (T1)
Job Family:
Program Management
Job Qualifications:
Skills:
Information Technology (IT) Business Strategies, Information Technology Project Management, Infrastructure Management (IM), Project and Program Management, Technical Team Management
Certifications:
Project Management Professional (PMP) – Project Management Institute (PMI)
Experience:
10 + years of related experience
US Citizenship Required:
No
Job Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
The Health Resources and Services Administration (HRSA), located in Rockville, MD is an operating division within the Department of Health and Human Services (DHHS). As the nation’s leading public health agency, HRSA has the primary responsibility for improving access to health care for people who are uninsured, isolated or medically vulnerable. HRSA’s mission is to improve health and achieve health equity through access to quality services, a skilled health workforce and innovative programs. HRSA works with States, local public health agencies and partners throughout the nation to accomplish its mission. HRSA serves as the national focus for developing and applying disease prevention and control methodologies, environmental health strategies, and health promotion and education activities designed to improve the health of the people of the United States and throughout the world.
The Office of Information Technology (OIT) is responsible for providing HRSA with Information Technology (IT) services including: IT Infrastructure (Network, Hosting, Cloud) Enterprise Architecture, IT Governance, Cyber Security, Application Development, IT Help Desk Services, and web conferencing. The Division of Infrastructure Services (DIS) within OIT is responsible for the enterprise level infrastructure related services for the agency including application hosting and identity and access management.
General Dynamics Information Technology is seeking a highly motivated Program Manager to support our Hosting Services and Identity and Access Management contract with HRSA and HRSA;s critical mission needs. As a Program Manager, you will be part of an agile delivery team focused on HRSA’s hosting environment with an emphasis on providing high quality services to our customers. You will serve as a core support member for the team working closely with all team members to ensure on time delivery. The primary responsibilities of the Program Manager will be to manage the Infrastructure services and day-to-day Operations, delivery of all project deliverables (including but not limited to: requirements documentation, weekly/monthly reports, invoices to the government, Communications Plan, Project Plans, Technical Implementation Plans, User manual/Standard Operating Procedures (SOP’s), transition plans, etc.), provide management oversight of staff on the call order, and ensure GDIT fulfill all contractual obligations.
In this role, a typical job duties include:
- Manage the Infrastructure services and day-to-day Operations of all Tasks
- Ensure all deliverables are delivered on time and contain all contractually obligated requirements
- Manage the preparation and delivery of all contract deliverables
- Provide management oversight of staff on the call order
- Ensure all operational services under this call order are supported during regular business hours
- Monitor performance and ensure adherence to all SLAs
- Create and submit reports that demonstrate that services are delivered with no quality problems and match all SLA’s
- Ensure that the ServiceNow ticket queue is monitored and that tickets ae assigned and resolved promptly
- Provide in writing post on-call activity of any on call work performed and number of hours to resolve
- Engage with and participate in change management processes
- Manage and coordinate all scheduled maintained operations
- Prepare a bi-weekly meeting agenda and documentation demonstrating project status, level of effort, timelines, risks, and participate in weekly coordination meetings
- Ensure all code is checked into the code repository’
- Ensure operational success of the hosting environment’s: operations, ticketing service, storage, backups/recovery, and compute platforms
- Ensure operational success of HRSA’s Identity and Access Management and Domain Name Services
- Managing vulnerability identification and remediation activities
- Analyze trends and direct implementation of infrastructure efficiencies
WHAT YOU’LL NEED:
- Bachelor’s degree in Computer Science, Information Systems, Communications, or Computer Engineering, Health or equivalent experience, Master’s preferred
- 12+ years of experience supporting IT programs
- 8+ years of supporting infrastructure and hosting programs
- 6+ years of managing technical teams
- Proven track record of successful Infrastructure Management
PREFERRED QUALIFICATIONS:
- Healthcare Service or Department of Health & Human Services (HHS) agency experience
- Certified PMP
- Excellent knowledge of best practices and an understanding of industry trends and difficulties
- Excellent oral and written communication skills with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
- Excellent analytical skills, including the ability to integrate information from multiple sources
- Works well as a team member in a fast-paced and often time-sensitive environment
WHAT GDIT CAN OFFER YOU:
- 401K with company match
- Customizable health benefits packages
- Collaborative teams of highly motivated critical thinkers and innovators
- Rewards program for high-performing employees
The likely salary range for this position is $106,371 – $177,632, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Hybrid
Work Location:
USA MD Rockville
Additional Work Locations:
Any Location / Remote
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.