Location: 250 Main Hotel (Rockland, Maine)
Hours: High Part-Time, 3pm – 11pm, Three Evenings Per Week
Pay Rate: $17 to $18 an hour
Experience: Experience in Customer Service
NowHiring – Evening Guest Services/Front Desk! Year-round position.
We’re looking for a fun, laid-back, intuitive individual to help uscreate the perfect experience for guests from all over the world. Are you agood listener? Like to dress up? Interested in an alternative schedule including some weekends and early evenings? Have you ever dreamed of being working in an artgallery environment while meeting fascinating people and representing the local community?
The job is similar to restaurant work, but a bit more upscale! Position includes processing Reception – Arrivals, Reservations, In-House Guest Care, Administrative, Concierge Work, Easy Bartending,Kitchen Duties, Cleaning, and Caring for Appearance/Design. Experience incustomer service, fast food, reception desk, or restaurant/hospitality front-of-house is a plus. No weekends required.
Show us your sense of fun and love of teamwork by messaging us to work as a Guest Service Agent!
JOB DESCRIPTION:
Guest Service Agents are responsible for the critical first impression our guests have of our property. Guest Service Agents demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an attentive, caring personality, strong attention to detail, and the ability to work physically and without constant direct supervision.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
- Maintain a neat and professional appearance in accordance with property standards.
- Welcome and acknowledge each and every guest with a smile & eye contact.
- Must enjoy and be able to meet the public with poise.
- Register and orient arriving guests according to property standards.
- Be knowledgeable about the property, its programs, amenities and experiences.
- Send and answer emails and calls professionally, listening carefully to guest requests, and taking notes.
- Facilitate reservations process.
- Serve as concierge, suggesting activities and recreation, dining options.
- Anticipate guest service needs. Proactively approach guests needing service or assistance.
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure. Follow up to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guest’s problem.
- Perform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications.
- Work with colleagues to ensure that guest’s needs are continually met. Maintain an efficient and effective flow of information with guests and all internal departments. Record any special guest needs reported, making notes for future visits according to property specifications.
- Handle luggage and guest belongings with care and attention.
- Process guest check-outs and collect and process payments with efficiency. Be able to explain everything on a guest folio and be able to make corrections as needed.
- Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
- Manually handle/lift/carry product up to 50 pounds between knee and shoulders.
- Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.
- May be vertically mobile for entire shift.
- Protect the assets of this property and Migis Hotel Group.
MINIMUM REQUIREMENTS:
- Must be eligible to work in the United States of America.
- Must be at least 18 years of age.
- Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
- Ability to work as a part of a team.
- Ability to understand verbal and written directions, as well as workplace safety signage.
- Active listening and observation skills.
- Ability to work under pressure and deal with deadlines and stressful situations.