Overview
The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience; responsible for effective communication of event details to all building departments.
This role will pay a wage of $40,000 to $50,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Advance, plan, service, and supervise all events
- Recruit, train, schedule, and supervise event & security staff
- Create work schedules for event & security staff, delegate assignments, and review performance/results
- Provide leadership and guidance for event personnel
- Recommend and evaluate required event staffing levels
- Create and distribute detailed data sheets prior to every event
- Prepare and approve bi-weekly payroll for all event staff and security staff
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
- Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
- Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles
- Assist with the completion of pre-show event financial estimates and post-show event settlements
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Advise lessees on services available from independent contractors for events
- Function as a liaison between users of the facility and the facility staff
- Coordinate communication between building staff and show staff from load in through load out
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
- Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
- Make hospitality arrangements as needed
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Review emergency planning procedures with all event staff for each event
- Serve as Manager on Duty as scheduled
- Other duties and responsibilities as assigned
Qualifications
- One to three (1-3) years of increasingly responsible experience in event management in a stadium, convention center or public assembly facility setting
- Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- Ability to communicate clearly and concisely in the English language, both orally and in writing
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a valid drivers’ license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Knowledge of fire and public safety regulations
- Familiarity with terminology used in entertainment/convention/public assembly settings
- Experience with AutoCAD is preferred but not required
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.