Overview
The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
This role will pay a wage of $45,000 to $55,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Plan, service and supervise all events
- Plan, direct and evaluate the work of part time departmental staff
- Provide leadership for event personnel
- Oversee all facility safety and security operations for all events
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Work a flexible schedule, including long days, nights, early mornings, weekends and holidays as needed
- Complete all duties with a customer service focus through teamwork and dedication of the GREAT Experience principles
- Advance concert/show needs with Promoters and put together IATSE and event estimates for booked and potential events
- Ensure accuracy in computing of costs for estimates, post-event billing and settlement of services and equipment rental charges
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Select, train, motivate and evaluate part time staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
- Function as a liaison between users of the facility and the facility staff
- Develop crowd management and event staffing plans and event staffing levels
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Create and distribute detailed data sheets prior to every event and post show event evaluations
- Assist and direct changeover crew with breakdown and setup of events
- Serve as Manager on Duty as scheduled
- Perform other duties and responsibilities as required
Qualifications
- Three to Five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor’s degree or better from an accredited college/university with ideally major coursework in facility management, hospitality management, business management, marketing or related field
- Communicate clearly and concisely in the English language, both orally and in writing
- Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.
- Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
- Knowledge of Operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision and training
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Familiarity with terminology used in entertainment/convention/public assembly settings
- Familiarity with EEOC, FLSA, OSHA, ADA and other employment regulations
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.