Overview
The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
This role will pay a salary of $50,000 to $60,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Serve as liaison between venue and tenants.
- Explain policies and procedures to tenants and the public.
- Consult with tenants, providing venue’s technical capabilities.
- Prepare venue for client use by obtaining appropriate information and requirements from client.
- Prepare event resumes and scaled room diagrams for distribution to appropriate staff.
- Receive and respond to complaints from clients and the public or refer them to the Director of Events Services.
- Monitor assigned events, as they interface with other events and activities scheduled in the venue.
- Finalize client’s event details.
- Provide catering details for events
- Collect deposits on events.
- Coordinate with sales for additional changes after signed contract
- Assist Exhibitors on-site before event.
- Act as crowd control manager as needed.
- Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes.
- Make or arrange for last-minute adjustments in room or equipment set-ups at the request of lessee and prepare accurate statement of additional charges.
- Functional supervision of all event support staff including Operations Department crews.
- Notify Director of Operations of equipment in need of repair or replacement.
- Prepare event summaries noting attendance, times, significant problems, etc.
- Act as Manager on Duty for the department.
- Provide excellent customer service assistance to internal and external clients.
- Exemplify the SCCC and OVG customer service principles.
Qualifications
- Ability to anticipate the needs of venue tenants.
- Knowledge of operating procedures of a public assembly facility.
- CAD, Ungerboeck or other event management software experience is strongly preferred
- Knowledge of audio visual equipment and its uses.
- Knowledge of terminology used in the convention, trade show, and entertainment industry.
- Principles and methods of setting up and tearing down events and housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.).
- Skills in planning and coordinating work schedules.
- Ability to work effectively in a service oriented environment.
- Establish and maintain effective working relationships with tenants, other employees, and members of the public.
- Knowledge of laws and regulations pertaining to public assembly facilities security.
- Knowledge of fire and safety regulations.
- Advanced computer proficiency and Microsoft Office products knowledge, to include: Outlook Word, Excel, and PowerPoint
- Identify potential problems and make necessary plans for corrective action.
- Demonstrate supervisory and leadership skills.
- Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.One year of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
- Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.