Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; supervise all event staff; ensure events run smoothly; be responsible for and ensure overall customer and lessee satisfaction and experience.
This role will pay a salary of $40,000 to $50,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
The Waterloo Convention Center at Sullivan Brothers Plaza is currently undergoing a multi-million dollar renovation and expansion to expand the capabilities for your event and enhance the event experience. We are focused on the details that go into planning, so our clients can enjoy the finished event. We transform events into great experiences through creative entrepreneurship, innovative techniques and best-in-class service that touch every aspect of the event experience. Through our expansive scope of services and expertise, we provide our clients with the best resources to host a successful event.
Responsibilities
- Review contracts as created by the Sales Team to build a preliminary knowledge of assigned events
- Complete all duties with a customer service focused mindset to ensure client satisfaction while working within the parameters of the facility, staff, and available offerings
- Communicate with clients in a clear, concise, and timely manner to fully understand the details and needs of an event acting as a liaison between them and the facility
- Sell A/V, Catering, Decor, Equipment, and Staffing options to client to meet the event requirements
- Evaluate the event with the client to identify challenges, find solutions, and look for ways to resolve any potential issues that could arise during an event
- Create and distribute event documents to staff, and notifying staff as updates are made
- Submit requests for equipment, staffing, and special event needs to staff to ensure event needs are met
- Work with Operations team to properly prepare the space sets
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Prepare pre and post event invoice documents to meet payment schedules
- Oversee event staff and provide leadership during event ensure smooth event execution
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Manage the event functions from pre-event move-in through move-out
- Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, and guests
- Willing to work a flexible schedule, including late nights, early mornings, weekends & holidays as needed
- Serve as Manager on Duty as scheduled to support the Event Management Team
- Other duties and responsibilities as assigned
Qualifications
- At least three (3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor’s degree from an accredited college/university. Major coursework in facility management, hospitality management, business, or related field may be considered in place of experience
- Strong professional oral and written communication skills in English, bilingual in Spanish is always advantageous
- Computer skills in Microsoft Office applications and cloud based systems at an proficient to advanced level
- Possession of, or ability to obtain, a valid drivers’ license with source of reliable transportation
- Ability to identify and act on the needs of facility clients and guests
- Knowledge of crowd management and control techniques
- High level of customer service practices and experience
- Managerial skills in regards to overseeing staff and understanding event staffing needs
- Familiarity with reading and executing contracts
- Working knowledge of fire and public safety regulations
- A/V equipment and electronic systems experience preferred but not required
- Recognize and understand terminology commonly used in entertainment/convention/public assembly settings
- Willingness to work long shifts, nights, weekends, and holidays as events require
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.