Overview
Everyone who works for OVG360 is in the service business. Our goal is to provide our guests with a
consistent level of excellent service. Every guest who walks through our doors should be greeted with
a smile, friendliness, warmth and sincerity. Customer Service begins with the guest’s first impression
of you and their first impression is formed by what they see. If you look professional and ready to
serve, guests will assume that you are competent and that you know what you are doing. To be a
successful member of our team your behavior, appearance, knowledge and skill must be exceptional.
We need our guests to come back and enjoy many events. By being pleasant and helpful and making
them feel welcome and appreciated, you can enhance their entertainment experience.
This role will pay an hourly wage of $9 to $11.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
The primary responsibility of this position is guest safety and the security of the Arena with an
emphasis on guest service. It is the responsibility of the Event Staff to enforce all rules, regulations
and policies of the Alaska Airlines Center. Some of your responsibilities are listed below, but are not
limited to the following:
- Be in assigned uniform at all times while on duty.
- Greet guests in a friendly and courteous manner.
- Attend to your assigned position during the course of the event – DO NOT LEAVE UNLESS YOU
ARE REPLACED. - Secure entrance doors, escalators, stairwells, lobbies and backstage areas.
- Have knowledge of building layout, including restrooms and exits
- Have knowledge of all rules and regulations for admittance to your area.
- Have knowledge of all authorized credentials.
- Monitor guests and enforce rules.
- Assist in crowd management, seating discrepancies, clearing aisles and settling disputes.
- Inform Supervisor of developing problem.
- Respond in a quick and professional manner to incidents.
- Be aware of all special functions or activities that occur during the event.
Qualifications
- Effective oral communication and writing skills in the English language
- Ability to interact with guests and staff on a professional basis
- Must have a earned a high school diploma or equivalent GED
- Previous Security experience preferred
- Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.