At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms – plus in-house expertise in CX strategy, data and analytics, AI and more – TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
We are currently seeking an Office Manager for our Analytics Practice based in Burlington, MA. This is a hybrid position with three days/week in the office. The role encompasses office management, time tracking, client invoicing, reporting and executive support.
What you’ll be doing
- Office Management:
- Manage office supplies and order as needed
- Maintain office and reach out to vendors / property management as necessary
- Maintain security system and keycards for individuals
- Organize and coordinate team meetings and client visits
- Coordinate departmental or employee celebrations, meetings or events
- Gather weekly timecard data, check for compliancy
- Prepare monthly client billing based on timecards
- Create and send out monthly invoices for client billing
- Track client invoice payments
- Design and develop spreadsheets, forms, and presentations
- Maintain business objectives, goals, strategy, and metric updates through working with the Senior Leadership Team
- Maintain regional organization charts
- Maintain reports for monthly billing, list of employees
- Assist with Powerpoint presentations
- Plan / book travel and prepare expense reports from receipts and schedules
- Approve timecards
- Coordinate Meetings
Time tracking and client invoicing:
Reporting:
Executive Support:
What skills you’ll need
- 5-10 years of experience supporting senior leadership executives
- Proficiency in Microsoft products – Word, Outlook, PowerPoint, and Excel required
- Ability to exercise judgment and maintain confidentiality, maintaining a professional demeanor
- Excellent organization skills, ability to set priorities and work under pressure to meet changing deadlines
- Excellent proofing skills with strong attention to detail. Excellent verbal and written communication skills
- Ability to multi-task while maintaining quality and meeting deadlines
- BA/BS preferred. Equivalent industry work experience considered an advantage
- Live in the Boston, MA area
The anticipated range for individuals expressing interest in this position is $30/hour – $38/hour. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. This position is eligible to participate in an incentive program.
Benefits available to eligible employees include:
• Medical, dental, and vision
• Tax-advantaged healthcare accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
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About Us
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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