This is a paid internship, range of $19/hr – $22/hr (depending on role and qualifications) for those currently pursuing undergraduate degrees and higher rates for those currently pursuing graduate level degrees.
Sound Transit also offers a competitive benefits package with a wide range of offerings, including:
- Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Employee Assistance Program.
• Paid Time Off: An accrual of up to 4 hours per pay period. Up to 2 floating holidays.
• Full-time interns will receive an ORCA card at no cost. This card can be used on buses, trains, water taxis in the Puget Sound region, along with the Monorail and Seattle Streetcar.
• In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.
Tentative 2023 Internship Dates:
Semester students: 5/22 – 8/4
Quarter students: 6/20 – 9/1
Sound Transit has an exciting year-long paid Customer Engagement internship available from Spring 2023 – Spring 2024! The schedule will be full-time during the summer, and part-time during the school year. This position may be eligible for remote or hybrid options. This is a great opportunity for current undergraduate or graduate students who want to observe and participate in real world application of their current field of study. This opportunity will allow the intern to gain valuable experience within the Communications department.
DEPARTMENT OVERVIEW
The Communications, Marketing and Engagement (CME)department handles engagement initiatives, marketing campaigns, promotions and partnerships, media relations, social and digital media as well as graphic and video asset production. The Systems and Equitable Engagement intern will support an increasing volume of customer-facing initiatives requiring communications and engagement. Tasks include helping execute multi-channel communications and outreach plans, staffing booths and engaging with the public, managing the collateral that supports customer outreach events, and maintaining the Engagement team’s database and master calendar. Projects may be generated by other teams within the department, as time allows.
PRIMARY DUTIES AND RESPONSIBILITIES
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities.
JOB DUTIES:
- Assist System Engagement Specialists with managing and executing multi-channel public involvement plans/ communications plans for an increasing volume of customer-facing initiatives, including proposed service changes and fare changes, pre-planned service disruptions that happen as a result of active construction, bi-annual Service Changes, the agency’s annual Service Implementation Plan, outreach related to fares and fare changes and outreach related to major bus restructures (e.g. Lynnwood and Federal Way Link Connections).
- Support System Engagement team’s involvement with upcoming light rail openings (e.g. Hilltop Link Extension).
- Support equitable engagement initiatives by helping the team track and execute Language Access best practices.
- Keep team inventory of collateral and promotional items organized and stocked, including brochures, fact sheets, handouts, giveaways and supplies; update as needed, placing print job requests with Copy Center.
- Track division metrics by compiling data gathered during customer outreach activities and entering data into CRM (Customer Relationship Management) system.
- Draft quarterly Commute Trip Reduction newsletter, which is sent out to large employers in the Puget Sound region.
- Assist System Engagement by keeping a master calendar of events, packing materials and staffing the following types of appearances in order to provide customer service and rider information to the general public:
- Information booths at open houses, community festivals, farmers markets, fairs and festivals, and transportation fairs.
- Ambassador Street Teams at transit facilities.
- Agency special events.
- It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
- It is the responsibility of all employees to integrate sustainability into everyday business practices.
MINIMUM QUALIFICATIONS:
Applicants must be a current college student in good academic standing, enrolled in an accredited associate, bachelor’s or graduate degree program in Marketing, Communications, Public Affairs, or relevant two-year certificate.
ADDITIONAL SKILLS:
Required Licenses or Certifications:
Possession of valid state driver’s license.
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
- Work is performed in a standard office environment.
- The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)