Description
Cognizant is seeking an Executive IT Support Tech for a full- time opportunity in New York City, NY.
The annual salary for this role would be between $70,000 to $80,000 depending on experience and qualifications of the candidate.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.
- Flexible, able to multitask, and prioritize reported issues.
- Provide a high level of customer service to users seeking problem resolution.
- Perform onsite troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Proficient in Asset Management, Print solution support, Logistics support and deskside support.
- Record events and problems and their resolution in internal ticketing systems
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
- Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
- Proficient in end-user network troubleshooting tools and practices.
Qualifications:
- Very Good Written and Verbal Communication Skills
- Proven experience as a handling VIP+ audience
- Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
- Ability to diagnose and resolve basic to moderately complex end-user technical issues
- Proficiency in English, excellent task management, verbal, and written communication skills
- Customer-oriented technical professional
- Technical support professional with 5-6 years’ experience in the IT technical support field focused on end-user support.