Description
Cognizant is seeking an Executive Support Tech for a full- time opportunity in New York City, NY.
The annual salary for this role would be between $70,000 to $80,000 depending on experience and qualifications of the candidate.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.
- Flexible, able to multitask, and prioritize reported issues.
- Provide a high level of customer service to users seeking problem resolution.
- Perform onsite troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Proficient in Asset Management, Print solution support, Logistics support and deskside support.
- Record events and problems and their resolution in internal ticketing systems
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
- Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
- Proficient in end-user network troubleshooting tools and practices
Qualifications
- Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.
- Flexible, able to multitask, and prioritize reported issues.
- Provide a high level of customer service to users seeking problem resolution.
- Perform onsite troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Proficient in Asset Management, Print solution support, Logistics support and deskside support.
- Record events and problems and their resolution in internal ticketing systems
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
- Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
- Proficient in end-user network troubleshooting tools and practices
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Business Operations
PL1
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.