Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Exhibitor Services Manager is responsible for assisting the Director of Events in overseeing all aspects of the events taking place in the Palm Beach County Convention Center with an emphasis on managing Exhibitor Services. This position supports online and in-person ordering of event utilities, equipment, technical services, food and beverage and guest services staff oversight. The Exhibitor Services Manager also plans and manages selected events; conducts administrative support; supervises the work of facility staff; serves as liaison between facility users and facility staff, service providers and other stakeholders. Occasionally, this position may also coordinate and manage Box Office Services for selected convention center events.
This role will pays an Salary wage of $42,000, to $52,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
This position is based at the Palm Beach County Convention Center which opened its doors in 2004. This beautiful 350,000 square-foot center has established itself as the premier boutique’ meeting destination in South Florida and one of the top convention centers in the country; hosting a diverse array of conventions, trade shows/consumer shows, conferences, social events, and meetings located in the Heart of Downtown West Palm Beach. The convention center is an architectural masterpiece designed with the look and feel of a luxurious cruise ship. It features a 100,000 square-foot exhibit hall, a 22,000 sq. ft. ballroom and 21,000 sq. ft. of flexible breakout space divisible into 19 rooms with various room size options and endless set-up possibilities, the Palm Beach County Convention Center is the ideal event and meeting destination. A connected 400 room Hilton Hotel was opened in 2016 and a new 8-Level 2,600 spot parking garage was added in 2017. http://www.pbconventioncenter.com/
Responsibilities
EXHIBITOR SERVICES
- Process and track all Exhibitor Services orders using Microsoft Office and Ungerboeck Software.
- Coordinate and maintain the daily operations of Exhibitor Services.
- Responsible for accurately processing all service orders, credit cards and other payment formats and maintaining accurate financial records and settlement procedures.
- Create, coordinate and customize Exhibitor Packets for required service forms.
- Provide show site support, audit show floor utility use and work the service desk during event move-in, event show hours and event move-out.
- Assist Exhibitors and Decorators by addressing questions, handling complaints, and provide assistance with all utility orders.
- Enter exhibitor reports and show feedback at the conclusion of the event.
- Plan, service and manage the use of utilities, equipment, freight and other exhibitor services and provide updated exhibitor requests/work orders to the appropriate department for installation.
- Provide Assistance to the Event Services Department, Operations Department, Decorators & Show Management, Director of Events and other staff with Exhibitor Services information.
EVENT SERVICES
- Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for building with all parties and departments involved in the event.
- Primary Event Categories: 1) Banquets; 2) County Events; 3) Small 1-Day Meetings.
- Coordinates and provides clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed event resumes, event estimates/invoices, diagrams, event staffing requirements, set-up requirements, general instructions and supporting documentation for each event using industry specific software. Communicate changes before and during events.
- Provide excellent customer service assistance to exhibitors, guests, and internal clients.
- Attend various weekly scheduled building meetings.
- Serve as Manager on Duty (MOD) for selected events.
- Perform other duties and responsibilities as assigned.
Qualifications
- Degree from an institution of Higher Education.
- Previous experience guest services/hospitality required. Experience with event management in a public assembly facility, convention center, arena, hotel, or similar facility preferred.
- Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days as determined by event needs.
- Experience with tradeshow and consumer show exhibitor services preferred.
- Knowledge of operational characteristics of event management, including, but not limited to, needs of exhibitors at convention centers and customer service practices.
- Knowledge of methods, equipment, materials and/or other systems as they apply to venue events including, but not limited to basic principles of electric, water and gas as it applies to exhibitor services.
- Basic mathematical skills.
- Strong written and oral communication skills.
- Basic computer proficiency and knowledge of Microsoft Office programs.
- Familiarity with contract terminology.
- Familiarity with terminology used in entertainment and convention settings.
- Excellent organizational, planning and interpersonal skills.
- Professional presentation, appearance and work ethic.
Skills and Abilities:
- Must have a demonstrated ability to function in a fast paced, high-pressure environment.
- Ability to follow both written and oral direction with minimal continuous supervision.
- Highly motivated, self-directed, personable, positive and hard working.
- Detailed oriented and able to perform independently with minimal supervision.
- Strong communication skills and works well in a team-oriented environment.
- Excellent organizational, planning, communication and inter-personal skills.
- Ability to undertake and complete multiple tasks.
- Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.
- Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
- Must pass background and credit check per guidelines.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.