Overview
Enterprise Holdings has an exciting opportunity for a Customer Service Agent working in an Exit Booth!
This position pays $16 / hour and is located at the Richmond International Airport location –
1 Richard E Byrd Terminal Drive., Richmond, VA 23250
Apart from religious observation, must be able to work the schedule posted below:
- Wednesday – Saturday, 3pm – 1 am
Full-time employees are offered a comprehensive benefits package including:
- Health, dental, and vision insurance
- Paid time off and paid holiday time
- Direct deposit
- 401k retirement investment plan with company match and profit sharing
- Access to Employee Assistance Program
- Discounts on renting vehicles
- Discounts on purchasing vehicles through Enterprise Car Sales
The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Responsibilities
- Prepare all rental documents accurately and completely.
- Verify car information and VIN number for security and car control.
- Provide additional service to Emerald Aisle members by offering our refueling option.
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
- Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers.
- Provide all customers with undivided attention while assisting them at the exit booth.
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have a minimum of 6 months of customer service experience in a fast-paced environment
- Must have reliable transportation to and from work
- Must have a valid driver’s license
- Must have no more than 2 convicted moving violations and/or at-fault accidents in the past 3 years (total points on driving record cannot exceed 8 points)
- No drug, alcohol related violations in the past 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future