Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
During a time of unprecedented crisis in our nation’s history, federal health agencies are experiencing significant demands for services. There is mounting pressure to quickly modernize their systems, reduce costs and increase quality and value to citizens.
America’s health care system transforming simultaneously adds complexity. Agencies need trusted partners with the capabilities, experience, and scale to support their mission and improve community health and well-being.
As a leading health services and innovation company that serves the nation’s entire health system, Optum understands these challenges. That’s why Optum Serve was created – to help federal health agencies tackle some of the biggest challenges in health care.
We’re looking for an Experience Operations Director to establish a strategic org design and operating model which enables an industry-leading product design practice to support product design, services, innovation, and transformation initiatives. You’ll leverage operational and communication skills as your superpower to drive efficiency and connectivity across product teams and cross-functional partners. A large part of this position will be articulating the value of design thinking and its ability to transform business, products, and services at scale that deliver distinctively better experiences.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Aligning leadership priorities to work plans that ensure the delivery of quality outputs and maintain a generative, creative culture
- Make sure that the processes related to design / product activities run smoothly
- Build collaboration models between designers, research, product management, development, marketing, strategy, recruiting, etc.
- Take care of any communication, planning, briefing, and quality issues concerning major product projects and activities
- Champion and support cross-team collaboration, processes, and cultivate team growth
- Facilitating prioritization, road mapping, identifying & tracking milestones, managing risk
- Articulating standards for tools and processes
- Ensuring the team has the people and resources it needs
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s Degree
- 8+ years of professional experience in design process
- Experience managing UX designer teams and other creative professionals
- Understanding and advocation of design methods and thinking
- Solid managerial and influencing skills to make sure projects deliver as planned
- Deep understanding of product and design practices
Preferred Qualifications:
- Degree in design
- Experience in a design or program operations role
- Experience working in banking or a financial institution
- Experience in working within or for large organizations
- Understanding of healthcare and insurance
- NYC residence
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $118,000 to $226,800. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.