Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing is seeking an Experienced Visitor Relations Specialist – Tour Guide to deliver world class experiences at Boeing Future of Flight (BFoF) in Mukilteo, WA.
As a world-renowned public facility and one of Puget Sound’s most popular tourist attractions, BFoF typically welcomes more than 300,000 visitors every year to experience tours of the Mulkiteo factory. In addition, the tours come along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and Science Technology Engineering and Math (STEM) learning concepts. The facility hosts special events and community activities, as well as various educational and public programming engagements.
Visitor Relations Tour Guides serve as brand ambassadors, and are responsible for learning and presenting detailed Boeing content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Boeing Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits. In addition to giving tours, responsibilities involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as brand ambassadors and must demonstrate active visitor engagement as well as enthusiasm for learning and sharing accurate information about Boeing products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.
This opening is for a primarily full-time position which will include work on weekends and holidays. BFoF is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal and special event activity.
Position Responsibilities:
- Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products
- Creates exceptional experiences for a diverse audience
- Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public
- Memorizes and delivers scripted material and approved messaging to guests
- Incorporates script updates and new content as required
- Practices continuous learning with supplemental material and Boeing Company news
- Leads tour and theater activities with up to 200 attendees
- Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
- Assists visitors with general building wayfinding and services at both Future of Flight and Mukilteo Factory sites
- Learns gallery and exhibit content and actively engages with visitors to share information accurately
- Facilitates interactive experiences with general public, groups and event guests as requested
- Addresses and/or reports safety issues or concerns
- Works efficiently to optimize program timing/throughput with guest flow, and works collaboratively on staffing coverage and rotations
- Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require
- Assists with evacuating guests during emergencies, and implements safety training practices as needed
- Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings
The successful candidate:
- Loves interacting with people from around the world; is gracious and hospitable at all times
- Must be poised under pressure, maintain good eye contact and have a friendly communication style, and strong customer service focus
- Demonstrates proficiency with managing guest questions and comments, and trouble-shooting routine tour and program challenges
- Is fluent in English, but proficiency in a second language is a plus
- Has experience with memorization of scripted material; and teaching or facilitation of learning concepts
- Demonstrates capability to learn quickly and follow standard operating procedures
- Must be capable to work at a ticket counter, gallery, and other locations as assigned for extended periods of time; capable to be on feet for six (6) plus hours
- Demonstrates punctuality and regular attendance
- Has experience with technology related to events, exhibits or Point of Sale (POS)
- Has prior experience with Boeing and/or BFoF is a plus (preferred)
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
- 3+ years of experience in a role which required strong customer service and communication skills
- 3+ years of experience multi-tasking and working in a team environment
- 1+ years of experience with giving presentations and public speaking
- Must be capable to stand and walk throughout work shift (6+ hours) as well as carry and lift up to 25 pounds
Preferred Qualifications (Desired Skills/Experience):
- Proven reliability, punctuality and regular attendance
- Experience giving public tours and/or public speaking
- Experience with technology related to events, exhibits, or POS
- Experience with Boeing and/or Boeing Future of Flight
Typical Education/Experience:
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years’ related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years’ related work, Bachelor, etc.).
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is for 1st shift.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $48,450 – $65,550
Export Control Requirements: Not an export control position
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.