Export Coordinator

Job Type

Full-time

Description

Job Title: Export Coordinator

Reports to: Customer Service & Logistics Manager

Direct reports: n/a

Back up position: n/a

Department: Customer Service & Logistics

Work location: Woodland, CA

Exempt/Non-Exempt: Non-Exempt

I – Job Purpose and Summary:

Process export/import shipping whilst providing a continuous high level of service to both our internal and external customers. Work with colleagues to organize, optimize and enhance the customer experience. Support the Supply Chain function with daily operations.

II – Key Accountabilities:

1. HSE: Promote a safe work environment at all times through the adherence to all PGPI’s Health & Safety and Environmental policies and procedures as well as to all relevant California OSHA regulations in order to achieve ZERO workplace incidents and injuries.
2. Process orders accurately on internal systems, from order receipt through to delivery in line with company processes and agreed timescales.
3. Take stock on a FIFO basis or agreed with Supply Chain team if not forecast.
4. Ensure Service Level Agreements with key suppliers and regional distributors are adhered to.
5. Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in import/export activity and procedures.
6. Liaise with internal suppliers and carriers/freight forwarders to ensure timely dispatch of goods to meet customer delivery deadlines and agreed OTIF targets.
7. Work closely with quality and regulatory teams to implement change in response to complaints or risks.
8. Liaise with suppliers and freight forwarders to ensure timely dispatch to meet customer delivery deadlines.
9. Work in partnership with the Operations team.

III – Internal and External Contacts:

Internal: Communicate with Logistics

External: Customers

Requirements

IV – Job Requirements (Required and Preferred):

Education

• High School diploma or equivalent

Related Experience

• Relevant professional qualification and/or suitable supply chain experience.
• Experience of working with Export documentation/incoterms/customs
• Customs and international VAT experience would be an advantage.
• Good analytical and problem-solving skills

Competencies

• Good verbal, written and telephone communication
• Able to perform in a demanding and customer focused working environment
• Organized and confident with business administration skills
• Maintains attention to detail and quality whilst remaining focused on the task.
• Familiar with modern best practice methodology
• Comfortable delivering to tight deadlines and operating within pressurized environments.
• Willing to learn, improve and adapt.
• Experience of working in small teams.
• Experience of working in a multi-country organization with individuals from a variety of cultures.

Technical Skills

• Proficient in IT skills including MS Office applications
• Detailed understanding of ERP systems (AX) and precision point to be able to optimize reporting

Certifications, Licenses, Registrations

• n/a

Language(s)

• English language – required
• Secondary language – preferred

Other Qualifications

• Good analytical and problem-solving skills

V – Work/Employment Conditions and Other Requirements:

Work Environment

The role is largely office based, with frequent interactions with customer service and the warehouses to ensure orders are reserved timely.

Physical and Sensory Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Working Schedule

RFT – Regular Full Time, on- site working schedule, Monday- Friday

Travel Requirements

1-2 times yearly

VI – Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Description

$20.00- $25.00