About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.” -George Kurian, CEO
Job Summary
As part of the Workplace Experience (WX) team, provides essential services in supporting the Business for all the Corporate Real Estate, Facility Operations, Infrastructure Maintenance and Business Services of the workplace. Role is based in Research Triangle Park, North Carolina, the Facility Support Program Manager – Critical Infrastructure and Maintenance has responsibilities for the ~800,000 ft.² facility.
Job Requirements
Responsible for 24×7 operations and maintenance of critical campus, data center infrastructure and systems. Requires a high level of expertise in critical environment air conditioning, chiller plant operation, chilled water pumps and piping, air handling units, and associated controls, dampers, and air mixing boxes. Work on critical systems and equipment requires adherence to Standard Operating Procedures and work order documentation practices as well as the ability to work safely while under schedule pressure. The position requires familiarity with emergency power generation and distribution. Able to work independently or on a team, the Facilities Support Program Manager troubleshoots problems, sets work priorities, schedules and coordinates preventive and corrective maintenance, communicates and tracks performance metrics, completing tasks in a timely manner with minimal supervision.
This position requires strong internal customer focus, strong critical thinking skills, and an aptitude for learning system level knowledge, directly responsible for the following:
• Understands the mission critical goal to include the day-to-day operation, maintenance, and modification of critical environment building systems, which may include the following: mechanical (including HVAC, computer room air conditioners, chillers, and plumbing) electrical , cabling , fire detection and suppression, life safety, lighting, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access, CCTV).
• Manage the CMMS for assigned buildings. Ensure inventory of assets are correct, appropriate maintenance tasks are associated with each piece of critical equipment and that the system schedules the work as desired. Work with WX Program Manager(s) and team to ensure task assignments are correct, schedule is understood by team and that SOP’s and documentation are prepared well in advance of work effort.
• Coordinates with the WX team members, internal client teams and outside vendors to ensure synchronous scheduling of vendor-performed preventive and corrective maintenance or repair tasks.
• Provides training and technical support to shift engineers and maintenance technicians regarding the CMMS system and related technology tools. Provides support outside normal working hours, as required.
• Support implementation of the preventive maintenance program. Specific duties include but are not limited to scheduling of preventive maintenance with a minimum disruption of building services, delegating preventive maintenance tasks to the appropriately qualified maintenance staff member, orders parts and tracks delivery/receipt of equipment required for repair, maintenance and installation of new equipment and facilities, and maintains inventory. Ensure that all work orders are managed appropriately to meet Service Level Agreements and Key Performance Indicators.
• Owns the Critical Spare Parts Inventory program.
• Receives work orders for Preventive and Corrective maintenance on critical systems and building physical structure. Consult with supervisors and staff as appropriate to identify and order necessary material and personnel to complete all maintenance and perform necessary work. Finalize work orders by completing necessary documentation. Manage workload for a team of up to 10 technicians.
• Provide various reports and performance metrics utilizing database tools to track, trend, and improve on time completion of preventive and corrective work orders. Manage work order backlog and technician workload. Develop new reporting methodology in coordination with other WX Program Managers or Operations Manager.
Qualifications
• High School diploma or GED with two years of trade schooling or experience in electrical system design, refrigeration and/or HVAC
• 5+ years’ experience in data center (or similar type critical environment) operations, maintenance, and engineering supporting critical facilities operations.
• Working technical knowledge and understanding of critical data center systems, including HVAC, standby emergency power, uninterruptible power supplies and associated infrastructure
• Experience with CMMS or similar maintenance management systems.
• Ability to read drawings and construction as-builts.
• Ability to read and follow maintenance and repair manuals.
• Knowledge of and capable in operation of BAS controls (preferably Trane Tracer and Automated Logic), instrumentation and electronics.
• Proficient in MS Office Suite, specifically MS Excel and other database spreadsheet applications.
• Valid Driver’s License.
• Physical requirements include stooping, standing, walking, working on ladders, working in tight spaces, and carrying 50 pounds.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
USA Residents Only:
The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $79,740 – $97,460. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).