Summary
This position provides office clerical & administrative support to navy Region Southwest (NRSW) Fleet & Family Support Centers (FFSCs). Services provided may cover the FFSC operations at more than one location. The primary purpose of this position is to provide a wide range of direct support and assistance of professional counselors performing clinical counseling and Family Advocacy Program (FAP) case management that are part of the Counseling and Advocacy Programs (CAP) within FFSC.
This job is open to
- Military spouses
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This position is open to the public to include Military Spouse Preference.
Duties
A. Provides support for the CAP function within the FFSC, which may include, but is not limited to, the following tasks:
- Conducts basic, non-clinical screening of telephone, written and walk-in referrals for CAS services in order to determine needs and related referrals. Provides quality and timely response to all in-coming requests either by personally providing the information on routine and non-technical matters or referring to the appropriate staff member.
- Schedules appointments for CAP clinicians and establishes and maintains any required appointment calendars. Checks for appointment availability and confirms appointments if requested. For contacts that may require an immediate clinical response, a referral to the duty clinician is expedited.
- Serves as the primary receptionist in the CAP reception area providing guidance on forms needing completion, and facilitating immediate access to an on-duty counselor when warranted.
- Provides information to clients about the program services, and procedures. Maintains a basic knowledge of community resources and programs to answer requests for social services information.
- Conducts follow-up with clients, as requested, answering any questions and providing assistance as needed.
- Collaborates with the CAP Staff to identify any new resource information needs, and maintains/updates an automated directory for frequently used numbers for the front desk staff and CAP. Responsibilities may include contacting military and civilian organizations to obtain information about the range of services provided, costs if any, eligibility criteria and other information useful to customers.
- Responds to routine and non-technical requests for information. This may involve determining whether or not release of information is authorized and, if so, to what extent.
- Completes overseas screenings, upon request and as directed.
Provides clerical/administrative assistance/support, as assigned, which may include,but is not limited to, the following tasks:
- Coordinates the bi-weekly Incident Determination Committee (IDC) meeting. Develops and submits agendas, to include case information, to the CAP supervisor or his/her designee for approval. Notifies commands by letter and email of case presentations. Prepares presentation materials for IDC board members and command representatives. Contacts command representatives and board members to ensure attendance. Prepares disposition letters to commands. Prepares minutes of meetings and 2486’s that address CRC findings.
- Completes entries in and maintains the Counseling Case Log and FAP Case Log and checks the FAP Data Base to obtain any pertinent history on a new referral providing, when possible, the results to the assigned worker prior to the first formal assessment. Utilizes appropriate databases and Central Registry to ensure complete and accurate information on the sponsor and prior FAP history.
- As directed, implements customer evaluation procedures to gather customer feedback and satisfaction with services offered.
- Reviews, revises, and maintains CAP local standard operating procedures (SOPs) to ensure proper grammar, punctuation, and administrative content. Tracks to ensure specialized program/clinical information is updated by staff specialists periodically and at the frequency required by Center policy.
- Conducts prior history screenings for Child Development, MWR and other requesting agencies as directed.
- The employee uses the full range of functions, including advanced processes of one or more word processing software and/or desktop publishing application to produce a variety of documents. May also use various functions of other software types such as calendars, electronic mail, spreadsheets, or graphics. The employee plans and carries out assignments with considerable independence.
- Operates a computer, peripheral equipment, and appropriate software to perform various computer operations in support of office operations, such as producing reports and maintaining databases, etc. Uses basic and advanced program functions to perform such operations as updating and revising databases and searching for and retrieving data for reports. When preparing correspondence, reports, presentation and briefing materials, integrates material from one type of software application (i.e. database, graphics, spreadsheet) into the word processing document.
- Maintains documents in electronic files for easy retrieval. Creates/maintains a database for program statistical tracking. Makes backup copies of stored data as appropriate.
- In a timely and accurate manner, enters workload and other key data into a web-based database and generates/disseminates reports as directed.
- Other duties as assigned.
Requirements
Conditions of Employment
- Must provide proof of U.S. Citizenship or U.S. National.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any scheduled appointments.
- Must meet federal suitability requirements including successful completion of background investigation and obtain/maintain a Secret Security Clearance (T3).
Qualifications
- At least two years’ experience providing effective customer service in a social service setting, to include demonstrated experience in interviewing customers to obtain factual information and making appropriate referrals, and handling a high volume of requests.
- Skill in fact finding and simple analysis to identify relevant information, relate the information to an assigned problem, summarize the information, and compare the facts to general principles or regulations.
- Knowledge of the military lifestyle and special needs of the military population. Thorough and detailed practical knowledge of a complex body of social service regulations, procedures, precedent decisions, or similar body of knowledge in order to apply them in specific situations to answer complex technical questions or to solve technical family advocacy problems that are routinely handled by the office.
- Knowledge of military and civilian social service resources.
- Ability to handle multiple and varied requests and work well under pressure.
- Ability to work well with others and effectively communicate information. Have knowledge of English grammar, usage, format, and procedural requirements. Skill in writing and oral communication to write/type letters, memoranda, and reports to clearly explain complicated regulations, procedures, and concepts to persons outside of the agency.
- Knowledge of the Privacy Act, Freedom of Information Act and confidentiality issues as relates to the Counseling and Advocacy Programs.
- Knowledge and ability to use a personal computer and a variety of software applications.
- Knowledge of the policies, regulations, procedures, and reporting requirements governing the programs of the FFSC and broad knowledge of the various elements of all other FFSC programs.
Education
N/A
Additional information
To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
The following documents are required at the time of application:
- Résumé
- Proof of education and licensure: provide a copy of your awarded/conferred college transcript(s) and state licensure(s)
- If claiming Veteran’s Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- How to Apply
Applications are accepted online at www.usajobs.gov
Agency contact information
Norma Espinoza
Phone
619-705-5939
Email
norma.espinoza.naf@us.navy.mil
Address
NAVBASE San Diego 750 Pacific Coast Highway San Diego, CA 92132-0058 US
Next steps
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The following documents are required at the time of application:
- Résumé
- Proof of education and licensure: provide a copy of your awarded/conferred college transcript(s) and state licensure(s)
- If claiming Veteran’s Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Applications are accepted online at www.usajobs.gov
Agency contact information
Norma Espinoza
Phone
619-705-5939
norma.espinoza.naf@us.navy.mil
Address
NAVBASE San Diego 750 Pacific Coast Highway San Diego, CA 92132-0058 US
Next steps
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request