Salary: $80,000/yr
Location: Los Angeles
WHO ARE WE?
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and healthcare sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to effect profound change and who have fun doing it.
WHAT IS AN FHSP QUALITY ASSURANCE MANAGER?
The primary functions of the FHSP Quality Assurance (QA) Manager are to oversee the Performance, Data Analysis, and Contract compliance for the various teams of the Los Angeles County Flexible Housing Subsidy Pool (FHSP). The FHSP is a nationally recognized supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS). It includes several sub-programs, all with the goal of securing quality affordable housing for extremely vulnerable Angelenos. Our funders include County departments, other governmental partners, managed-care organizations, and foundations. Brilliant Corners, the central coordinating community-based partner for FHSP, secures a broad range of housing options Countywide, provides move-in assistance and rental subsidy disbursements, provides tenancy supports, and coordinates with case managers.
This position will collaborate with the Brilliant Corners Data and Technology team and FHSP program teams to develop standard metrics to analyze program performance and ensure the quality and compliance of the FHSP programs. The QA Manager will oversee quality monitoring functions for contract and programmatic compliance by ensuring that standards are outlined and implemented according to internal and external compliance expectations. They will also be responsible for managing and facilitating improvement initiatives to the FHSP audit processes.
PERFORMANCE
- Identify and create performance metrics for the LA County FHSP as a whole and within individual teams; provide education/training on use of performance metrics and outcome analysis in making informed program decisions.
- Analyze program metric performance; review performance dashboards with FHSP teams on a scheduled basis; use data to guide assessments of internal needs and goals.
- Define non-contract goals to measure the impact that BC’s work is having on improving our participants’ lives and reducing their vulnerability to fall back into homelessness.
- Coordinate staff training with the Organizational Development team; review training materials and collaborate to implement changes as needed.
- Coordinate communication to the team regarding performance metrics and outcomes with the Communications Manager and FHSP leadership staff
DATA ANALYSIS
- Ensure that systems are in place to capture all relevant agency data for performance reports and metric evaluation.
- Verify that we are meeting all contractually required performance requirements and submitting accurate reports (monthly/quarterly/annual) in a timely manner.
- Work with the Data and Technology team to maintain 100% data quality; assist with any corrective measures that need to be implemented to ensure data quality across programs.
- Routinely reconcile Salesforce reports for accuracy and work with the Data and Technology team to make necessary corrections.
COMPLIANCE
- Develop agency compliance standards and processes; verify that compliance monitoring is being conducted on a scheduled basis for the FHSP program; review monitoring reports and the plan for any corrective response.
- Provide support through compliance work to help maintain 100% data quality; assist with any corrective action measures that need to be implemented.
- Function as the lead in monitoring preparation and audits to ensure audit readiness is achieved and no findings/concerns are found.
- Oversee the creation of tools to measure participant satisfaction with services provided; work with the Data and Technology team to analyze and present the outcome findings.
Requirements
WHAT DO WE LOOK FOR?
Mindsets
You thrive in an entrepreneurial environment.You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once, and you’re rigorous about organization and prioritization.
You’re a systems thinker who puts people at the center. You see opportunities for improvement and streamlining wherever you look and know how to get buy-in from others to make it real. You know how to take things to scale without feeling bureaucratic. You’re all about the end-user experience being awesome.
You’re at home with numbers.You’ve never met a spreadsheet you didn’t like. For you, there’s a special joy in tracking down the data and ensuring everything lines up just right. Presenting data to others never happens without organizing in a digestible manner. Excel is your happy place.
Professional Experience
- Bachelor’s degree in public administration, business management, quality assurance, statistics, or a related field is preferred, but relevant professional experience can be substituted.
- Minimum of three years of experience in program evaluation or data analysis.
Knowledge, Skills, and Ability
- Capable of thinking creatively and strategically to solve complex problems and ability to identify and benchmark promising practices.
- Strong verbal and written communication skills.
- Provide performance analysis while supporting client-centered work.
- Excellent organizational, project management, and planning skills.
- Able to take direction and feedback from multiple stakeholders and exercise good judgment to move work forward.
- Exceptionally good at collecting substantial amounts of information and synthesizing it into a cohesive, concise work product.
- Can manage multiple deadlines efficiently and simultaneously.
- Solid team leader who can work well collaboratively on projects and under pressure.
- High degree of professionalism with internal and external stakeholders; able to engage with leadership from funding agencies
- Ability to refine systems and processes with an eye towards the “big picture.”
- Advanced computer software knowledge, MS Outlook, Word, PowerPoint, and Excel required.
- Ability to utilize critical thinking skills in decision-making and good independent judgment.
Job-Related Experience:
- Experience designing and implementing quality assurance systems.
- Experience with outcomes analysis, program evaluation, and reporting.
- Knowledge of systems and programs that impact homeless persons and homeless program funding sources, regulations, requirements, and procedures.
- Intermediate and advanced level of computer software programs, specifically:
- Working knowledge of database management software (Salesforce)
- Working knowledge of the CHAMP client database preferred
- Experience with developing and implementing processes.
COVID-19 Vaccine
“Brilliant Corners’ goal is to keep all of our employees and the public at large safe during the COVID-19 Pandemic. Brilliant Corners has adopted (as of April 15, 2022) a Vaccination and Testing Policy in order to safely provide services to our contractors, clients, and vendors. All employees are required to be Fully Vaccinated (Initial dose(s) + ONE BOOSTER). If you are unvaccinated, you will be required to apply for a Medical or Religious Exemption within the FIRST 60 (Sixty) days from the first day of employment and have your exemption approved by People Services (Human Resources). All Employees that have an approved Exemption may have to test WEEKLY due to contractual agreement(s) with our Funders.”
Salary range for this position is $80,000 – $80,000 annually. This position is being offered at $80,000 annually.
Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Brilliant Corners is committed to fair hiring practices and does not ask applicants to disclose conviction history before extending a conditional job offer.
Disclaimer: Brilliant Corners does not accept unsolicited assistance from search firms/employment agencies / third-party recruiters for any of its employment opportunities. Please, no phone calls or emails to any employee of Brilliant Corners about this opening. All resumes submitted by search firms/employment agencies / third-party recruiters to any employee at Brilliant Corners via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Brilliant Corners; no fee will be paid in the event a candidate is hired by Brilliant Corners as a result of the unsolicited referral or through other means.
Benefits
WHAT ARE YOUR BENEFITS?
Health Care Plan (Medical, Dental, & Vision)
Retirement Plan w/ 5% Match
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability)
Training & Development
Wellness Resources
Hybrid Work