Description
This role will serve as the in-field coordinator of such programs, both collecting data hands-on to ensure that the operation is running smoothly and according to requirements communicated by the Field Operations Manager and Operations Lead and by the Client. This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company.
Please note: Candidate must be physically active – have experience and interest in hiking, biking, walking, and running with ability to do so for extended periods of times (additional physical activities a plus). The candidate will be performing 1-2 activities per day and will be expected to perform 5-8 miles per day of activity.
Preparation work will include:
• Working with the Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new client pilot requests: writing up pilot project charters; Documenting and validating operational workflows; Conducting in-field operator training
• Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of staff and client program managers and engineers. • Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
• Obtaining required devices from inventory and configuring those devices for field operators.
• Working with the staff and client engineers to test, troubleshoot, and resolve device and backend data/technical set up issues before pilots begin.
In-Field work will include:
• Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with staff to debug and resolve any issues encountered, as well as engaging client program managers and engineers when necessary.
• Conducting and leading in-field data collection and providing frequent status updates.
• Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs, and escalating to others as required.
Requirements:
• BA/BS degree, or min. 2-3 years of relevant testing / support experience is required.
• Must have 1+ years of QA testing or technical support experience of Mobile Apps
• Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets / Excel (SQL, JavaScript skills a plus)
• Ability to work on their feet for several hours and in indoor/outdoor environments during all types of weather
• Strong verbal and written English communication skills with the ability to communicate cross functionally with local and Global teams/stakeholders
• Strong teamwork skills
• Ability to represent the company in a professional manner
• Comfort with a fast-paced environment
• D river’s license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand-alone stores, and shopping malls.
• Aptitude for learning new technologies
• Strong organizational skills and superior attention to detail
• Strong analytical and problem-solving skills
• Ability to meet deadlines and schedules and be accountable
• Ability to document testing results in a detailed and organized manner
• Ability to create or refine processes and identify opportunities for improvement
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Hourly Rate and Other Compensation :
The hourly rate for this position is $24 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Speaking English
PL1
Required
2
Customer Service
PL1
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.