Title: Field Supervisor, Central Virginia District, (W2291)
State Role Title: Prog. Admin. Specialist II
Hiring Range: $61,100 – $75,000, (salary commensurate with experience)
Pay Band: 5
Agency: Department of Social Services
Location: DCSE CENTRAL VIRGINIA
Agency Website: www.dss.virginia.gov
Recruitment Type: General Public – G
Job Duties
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages 285,442 cases to ensure that child support payments of $703 million per year reach families across the Commonwealth.
Field Supervisors help build and sustain strong families by managing team operations and providing direct supervision to staff within the district office. Serves as Team Leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functions-Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness, and impact. Actively contributes to enhancement planning efforts for the team, district, and regional levels.
VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.
NOTE: This position is eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.
Minimum Qualifications
• Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance.
• Ability to interpret and apply regulations, laws, policies, and procedures related to child support enforcement program.
• Ability to maximize team performance through training and technical guidance.
• Demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance.
• Skill in conflict resolution and the ability to work with a diverse audience.
• Demonstrated ability to manage multiple priorities.
• Ability to communicate effectively both orally and in writing.
• Skill in the use of personal computers, spreadsheets, word processing, automated information systems and remote technology, such as VPN.
• Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries.
• Ability to research and resolve customer issues in a timely and appropriate manner.
Additional Considerations
• Work experience in supervision.
• Work experience in a child support program in Virginia or another state.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
NOTE: This position is eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.
The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.
VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.
Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Contact Information
Name: Division of Human Resources
Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)
Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.