Requisition No: 814502
Agency: Office of Financial Regulation
Working Title: FINANCIAL EXAMINER/ANALYST II – 43001744 (OFFICE OF FINANCIAL REGULATION)
Position Number: 43001744
Salary: $53,000.00 – $58,000.00
Posting Closing Date: 10/31/2023
*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****
OFFICE OF FINANCIAL REGULATION
DIVISION: CONSUMER FINANCE
BUREAU: REGISTRATION
CITY: TALLAHASSEE
COUNTY: LEON
SPECIAL NOTES:
Four (4) years of professional experience in a call center environment, answering questions from applicants/consumers/industry and providing customer service or examination and/or regulatory professional experience relating to financial institutions, financial services companies, insurance companies, securities dealers or investment advisers, mortgage brokers or lenders, or money services businesses or a bachelor’s degree from an accredited college or university is required.
Preference will be given to individuals with a bachelor’s degree or higher from an accredited college or university with a major in accounting, finance, economics, insurance, risk management, and/or business management/administration.
Additional preference will be given to individuals who have the following:
- Professional experience in a call center environment, answering questions from applicants/consumers/industry and providing customer service.
- One (1) or more years of recent professional experience in analyzing, investigating, examining, or auditing financial data within the consumer finance, banking, insurance, or securities industry, supervision of consumer finance industry personnel or regulations of consumer finance industry or similar experience in another financial services industry subject to complex review, including similar experience within federal, state, or local government.
- Fluent in Spanish.
The anticipated annual salary range shall be from $53,000.00 to $58,000.00. The starting salary shall be commensurate with the selected candidate’s competencies and qualifications.
Employees of the Department of Financial Services, which include employees of the Office of Financial Regulation (OFR), are paid on a monthly pay cycle.
Candidates should expect a professional office environment with a public service-driven mission. Benefits include competitive health insurance, State of Florida retirement options, and a flexible work/life balance.
Some of the excellent benefits available to Office of Financial Regulation (OFR) employees include:
- Flexible work schedules for certain positions.
- Paid holidays and an annual personal holiday.
- Paid vacation and sick leave.
- Excellent health & life insurance options for individuals and/or family coverage.
- Additional supplemental insurances available such as dental, vision, disability, etc.
- Tax deferred medical and Dependent Care Benefit reimbursement accounts available.
- Deferred Compensation opportunities.
- Tuition waivers to attend state universities/community colleges.
- Retirement plans and options.
All applicants seeking employment with the Office of Financial Regulation (OFR) are subject to mandatory background checks conducted through the Department of Financial Services (DFS), Bureau of Human Resource Management in accordance with the requirements of Chapter 435, F.S. and reviews by OFR. Applicants may be disqualified for employment with OFR based on the information that may be obtained through research and/or OFR’s review process.
This position requires a security background check, including fingerprint as a condition of employment.
Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
Please note that pursuant to chapter 119, Florida Statutes, correspondence with the Office of Financial Regulation is considered public record. This correspondence is available to the public upon request unless exempt from disclosure.
Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of mathematics.
- Knowledge of auditing principles.
- Knowledge of the methods of compiling, analyzing, and presenting data.
- Knowledge of the techniques utilized in conducting examinations or investigations of financial services companies.
- Ability to review, analyze, and evaluate data.
- Ability to examine financial records.
- Ability to conduct research.
- Ability to write and prepare reports.
- Ability to understand and apply laws, rules, regulations, policies, and procedures.
- Ability to probe and obtain critical facts.
- Ability to utilize problem-solving techniques.
- Ability to communicate effectively, both verbally and in writing.
- Ability to establish and maintain effective working relationships with others.
- Ability to recognize the validity, authenticity, and propriety of operating records.
- Ability to work independently.
- Ability to effectively use computer hardware and software.
BRIEF DESCRIPTION OF DUTIES:
Responsible for handling ACD telephone calls on a daily basis, answering applicant, consumer, and industry related questions for Chapters 494, 516, 520, 537, 559, 560, and 687 callers. Handle questions related to the licensing, filing of compliance notices & amendments, as well as renewal of persons regulated by the designated Florida Statutes.
Handle questions conferring with attorneys, accountants, regulators and the public regarding laws, rules, regulations, and Office policies under Chapters 494, 516, 520, 537, & 559, 560 and 687 F.S. and regarding the licensing records maintained by the Division pursuant to Chapters 494, 516, 520, 537, 559 and 560, F.S.
Provide outstanding customer service: listen to the caller’s question to understand the reason for the call, properly address/answer the question, and create a positive experience for each caller.
This position will also assist other staff members in answering complex ACD telephones calls, acting as the “Escalations Staff Member” within the section. ACD telephone calls that require assistance will be escalated to this position for handling and resolution.
Perform analysis and examination of amendments for individuals, businesses, and branch offices to ensure compliance with requirements for licensure pursuant to Chapters 494, 516, 520, 537, 559 and 560 F.S., and to determine whether additional review is warranted by the Division for enforcement purposes.
Assist with preparing training materials related to phone calls and emails for Chapters 494, 516, 520, 537, 559, 560, and 687 callers. Assist with drafting, organizing, and implementing all correspondence (both for OFR staff & Industry) for the renewal of licenses under Chapters 494, 516, 520, 537, 559, 560, and 687.
Perform other related duties as required.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.