Responsibilities:
- Fun
- Hospitable
- Hard-working
- Warm and friendly demeanor
- Ability to show warmth, empathy and hospitality through polished phone skills.
- Ability to be on your feet for an entire shift.
- Ability to keep up with business needs within the restaurant
- Team Player
- Positive attitude
- Support the service team to ensure guest needs/requirements are met in a timely manner.
- Detail-oriented
- Professional appearance and behavior at all times.
- Walk with graceful efficiency through the dining room to assist with service demands.
- Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
- Make calls for the following day’s reservations, noting any requests and confirming what we can offer guests.
- Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
- Field event and regular voicemails and complete event inquiries with guests over the phone
- Be astutely aware of all aspects of Resy: how to make reservations, reservation waitlists, etc.
- Answer department telephone using correct greeting and telephone etiquette.
- Able to maintain flexible work schedule including overtime as
Ideal Candidate Will Have:
- A minimum of 3 years of experience in a fine dining restaurant.
- Must have Resy experience.
- High school graduate or equivalent vocational training certificate, college degree.
- Must be detail
- Must be a clear thinker, remaining calm and resolving problems using good judgment.
- Punctual, regular and reliable
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds.
- Able to manage multiple tasks effectively and meet expectations