Company Description
$50k – $55k / Salary
About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
Job Description
Responsibilities
What will you do as Roaring Forks F&B Concessions Manager?
- Direct and oversee the concessions front and back of house operations at the Waterpark and the Pizza Delivery operations throughout the resort. The concessions operation is a “belly-up” style with a wide array of burgers, fries, nachos, pizza, alcohol sales and other quick to order items.
- Selects, supervises, trains, develops, schedules, disciplines, and counsel’s staff. Demonstrates positive leadership characteristics that empower and inspire team members to meet and exceed standards.
- Provide timely formal assessment of individual team members in alignment with the performance review policy and procedures.
- Create and implement menus. Cost out working recipes to meet targeted menu COS. Utilize menu engineering to maximize profits.
- Lead by example while directing healthy sanitation and food safety practices that meet/exceed local health code regulations.
- Works with F&B department leaders to meet/exceed established budgeted guidelines. Establishes sound pricing practices for menus and services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation.
- Utilize forecasting tools and historical measurements to assist in ordering product, scheduling staff and manage overall operating expenses.
- Sets and maintains regularly scheduled cleaning of the kitchen and operating areas.
- Conducts orders through food purveyors and vendors.
- Actively involved with F&B leaders in conducting food inventories and in developing strategies to reduce waste.
- Actively involved in promoting and executing marketing initiative to get the word out on new pizza delivery service.
- Manages labor and timekeeping within budgeted guidelines.
- Self-motivated with attention to detail.
- Passionate about the F&B industry with strong integrity and work ethics.
Qualifications
Qualifications
What are we looking for in a Concessions Manager?
- High school diploma or general education degree (GED).
- Minimum of 5+ years progressive experience in F&B leadership and or/training equivalent role.
- Working knowledge of all applicable laws, codes, and F&B regulations.
- Excellent communication skills with the ability to read, write and speak English fluently, Spanish is a plus. Ability to effectively present information and respond to questions from team members, managers, clients, owners/guests, and the public. Collaborate with clients, F&B Director, F&B team and sales.
- Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving and delivery of results.
- Strong financial management skills, including budget management, expense control, forecasting, inventory management, ordering and analysis of financial statements.
- Strong people management skills, including coaching, motivating, delegating, scheduling and relationship building.
- Must be able to lift and move up to 50 lbs. while performing the duties of this job.
- Must be flexible in working when needed and when business demands, including weekends, evenings, and holidays.
Westgate Smokey Mountain Resort & Waterpark
located adjacent to Great Smoky Mountains National Park, the most-visited national park in the country. With over 1,196 luxury owner/guest units, we provide an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of our team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class eateries, spa, waterpark activities and amenities.
Additional Information
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country’s most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccomodations@wgresorts.com with the job title and the location of the position for which you are applying.
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.