Job Type
Full-time
Description
Closing date: Monday Oct 2, at 5pm PST
Benefit type: Full time exempt employee
Benefits available: For a full description of our benefits, please click here.
About the job:
The Food and Beverage Supervisor is responsible for planning, coordinating, and supervising all food and beverage operations, including managing and training staff, creating menus, ordering supplies, and ensuring compliance with local health and safety regulations. This position is also responsible for managing budgets and financial reports for the food and beverage service and implementing marketing strategies to increase sales and customer satisfaction.
A day in the life:
The information provided below encompasses the typical duties and capabilities linked with this classification. Duties may include, but are not limited to the following:
- Plans, coordinates, and supervises all food and beverage operations with the district at recreation facilities, outdoor venues, and other opportunities.
- Creates menus, recipes, prep processes, inventory requirements, pricing, etc.
- Supervises all food and beverage staff, including prep, counter and concessionaires. Responsible for staff hiring, training, scheduling, evaluating and reviewing time and attendance, including managing leave requests and time entry approvals.
- Develops and implements food and beverage specific policies and procedures and ensures compliance
- Negotiates and administers vendor supply contracts, including regular supply ordering.
- Ensures all food and beverage services follow local health and safety regulations, including obtaining necessary permits and inspections.
- Prepares and manages budgets and financial reports for food and beverage service, including forecasting and reporting on financial performance.
- Works closely with IT Division and recreation staff to ensure point of sale system and processes are functioning properly
- Collaborates with the marketing staff to develop and implement marketing strategies to promote food and beverage services.
- Coordinates with other departments and managers in the district to ensure seamless food and beverage service and to meet the district’s overall goals.
- Responds to customer complaints and concerns in a timely and professional manner.
- Serves as front-line Customer Service Specialist (Concessionaire) as needed, role modeling exceptional performance.
- Continuously evaluates and improves food and beverage service through market research and customer feedback; implements new menu items, promotion and other strategies to increase sales.
- Maintains a safe and clean environment.
- Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
- Performs other job-related duties as assigned.
Requirements
What you’ll need for success:
Strong Knowledge of:
The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.
- Commercial kitchen operations and equipment
- Menu development and food preparation procedures.
- Business planning and practices
- Vendor negotiations and procurement processes
- Effective supervision, training and performance management practices;
- Effective customer service best practices; and
- Applicable laws, codes, regulations related to food and beverage operations.
Skill and Ability to:
- Be creative and innovative
- Demonstrate excellent planning, organization, problem-solving, initiative, prioritization and conflict-resolution skills;
- Manage a high volume of tasks at one time, including organizing and prioritizing own work and the work of others;
- Exercise independent initiative and decision-making skills;
- Work cooperatively with others and create positive, constructive and respectful relationships with staff and the general public;
- Analyze data and draw logical conclusions, and effectively interpret policies and procedures;
- Maintain working knowledge of software programs such as Microsoft Office including Word, Outlook, Excel and PowerPoint and other computer programs, as well as, operating common office equipment.
- Work independently with minimum direction while also working as part of a team and collaborating with others;
- Effectively communicate with others verbally and in writing, including by phone, e-mail and in person; and
- Demonstrate a high attention to detail.
- Work a flexible schedule, including evenings and weekends
What we’re looking for:
Education, Experience, and Training:
- Associate’s degree or equivalent two years of college coursework; AND
- Three (3) years of progressively responsible experience in food and beverage operations and/or performing similar tasks; AND
- One (1) year of supervisory experience; OR
- Any satisfactory combination of education, experience and training.
License:
- Possession of, or ability to obtain within 30 days of hire, a valid Oregon driver’s license.
- Possession of, or ability to obtain OLCC Permit and Oregon Food Handler’s Card within 30 days.
Supervision Received
Reports directly to the Recreation Services Business Manager and receives ongoing direction from Recreation Managers. Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.
Supervision Exercised:
Provides direction and supervision to staff, including recruiting, hiring, training, evaluating and managing performance, developing goals, providing discipline, responding to grievances, and effectively recommending termination responsibilities. May provide guidance and consultation to other District staff, contractors, and volunteers.
Working Conditions:
The following are working conditions, including environmental and physical demands, required for this classification.
- Duties may be performed indoors and outdoors with environmental exposures, including excessive temperatures and inclement weather. The supervisor may need to work in kitchen areas, including mobile food carts.
- Some program areas may subject the employees to atmospheric conditions; noise, vibration, and oils.
- Work schedule may be varied and includes early mornings, evenings, weekends, and holidays. The supervisor may need to work a rotating on-call schedule and may require working during off-duty hours for emergency call-outs.
- Remain in a stationary position (sitting or standing) for extended periods, and move about the office occasionally.
- Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling, and kneeling. The supervisor may need to move heavy equipment, supplies, or food items and kneel or bend to access certain areas.
- Some positions may require daily standing and walking over uneven terrains, such as parks and trails, with up/down inclines, paved and unpaved surfaces for surfaces.
- Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others, making periodic phone calls or having conversations) and with frequent interruptions. The supervisor may need to handle multiple tasks and interruptions while working in a busy and dynamic environment.
- May be required to travel to locations in, around, or outside the greater Bend area, including travel to District sites. The supervisor may need to travel to attend meetings, purchase supplies, or coordinate with staff in different locations.
- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
- Making substantial movements (motions) of the wrists, hands, and/or fingers. The supervisor may need to handle equipment, tools, or supplies that require substantial movements of the wrists, hands, and/or fingers.
- Ability to maintain sustained concentration on computer screens; use keyboards and a variety of peripherals
Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check, pre-employment drug test and a driving history review when driving is required for position.
Equal Employment Opportunity:
Bend Park and Recreation District is an Equal Opportunity Employer
Bend Park & Recreation District Core Competencies:
All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.
- Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation •
To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran’s preference.
ADDITIONAL APPLICATION INFORMATION
Thank you for your interest in this position. Please note that our application system does now allow you to save and come back. You will have to complete the application once you have started it. This position has some supplemental questions that might require extra time. Please ensure you have all the information you need to complete the application.
Supplemental questions that will be asked are:
1. Describe your previous supervisory experience including your role in:
A. Hiring;
B. Managing and Evaluating Performance;
C. Disciplinary Action including responding to grievances and termination. Include the number of years, number of employees and your level of authority (assist, recommend or final decision) (required)
2. Describe your leadership and supervisory style. Please include examples of how you maintained or created a desirable work culture. (required)
3. Describe your process for creating a new menu, including how you incorporate customer preferences, seasonal availability of ingredients, different venues and budget considerations. (required)
4. How do you negotiate, administer and maintain vendor supply contracts? What are some of the factors that you consider when selecting and ordering supplies? (required)
5. Describe the benefits a park and recreation district would gain from implementing a high-quality food and beverage program. (required)
Salary Description
$64,947- $80,534 per year