Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
This Operations Manager reports to the General Manager and is responsible for assisting in the administration, planning, budgeting and direction for the operations of the Center including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget, and performs related day to day responsibilities as required.
Coordinates all elements of Food & Beverage operations including budgeting, purchasing, directs the operation of Banquets, Meetings, Festivals, and Concessions. Works with the Banquet and Concessions teams to control and purchase inventory, scheduling staff, coordinating with temporary staffing agencies when needed, and the overall operation of all catering and concesions on and off property.
This role will pay a wage of $60,000 to $65,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Assists General Manager in the overall daily operation of all food and beverage areas and services.
- Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
- Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
- Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
- Coordinate labor hours for staffand temporary workers. Report labor allocations to General Manager.
- Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
- Coordinate facility arrangements and monitor the work of contractors; including equipment rental and borrowing Venue equipment. Report any issues to General Manager immediately.
- Ensure staff is working safely, efficiently and are aware of proper safety and service guidelines. Conduct safety and service meetings on a regular basis.
- Order supplies and materials for foodservice programs within budget guidelines; receive and maintain supplies, linens and foodservice goods
- Review and assure compliance with TABC and Food Safety Guidelines.
- Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
- Develop and maintain an accurate record keeping system; including equipment maintenance and inventory logs.
Qualifications
- Minimum of three (3) years’ experience in an operations position in arena, convention center or concessions facilities with knowledge of event set up/operation and event coordination including progressive supervisory responsibility.
- Bachelor’s degree from accredited college/university in a related field (Event Management, Foodservice Management, etc.) preferred; High School Diploma (or equivalent) required.
- Familiarity with TABC requirements
- Strong interpersonal skills required; including excellent verbal and written communication skills in the English language
- Self-motivated with excellent organizational skills
- Strong verbal and written communication skills in the English and spanish languages
- Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.