Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Fraud Business Rules Analyst Senior. This position is a hybrid work type and will be based in San Antonio, TX. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
The Fraud Business Rules Analyst will be accountable for managing fraud risk strategies for credit and debit card products. The strategy analyst will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk while balancing customer experience. The analyst will drive reductions in fraud losses through development of data driven solutions, implementation and monitoring of effective fraud controls, while partnering with model risk management, Detection Operations, and Product team. The ideal candidate will need the ability to effectively manage competing priorities of requests while working under strict deliverable dates.
Gathers and analyzes internal business requirements by means of interviews, workflow analyses and facilitated discussions with users. Translates users’ business requirements into detailed functional designs for development, testing and implementation. Applies methodologies and prepares detailed specifications and related documentation.
What you’ll do:
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Designs and modifies application rules and configurations to facilitate business user needs. Serves as liaison to IT to ensure adequate execution of business user needs.
- Serves as Subject Manager Expert for systems supported in business functions, to include researching data lineage and managing end-to-end data integration points for source to target of financial data.
- Leads teams on project management, system change management, business rules and analysis and development, product development, product maintenance, service delivery and changes to existing systems/applications.
- Coordinates and manages project enhancements to benefit business users.
- Ensures change control processes and procedures encompass and/or adhere to enterprise or industry guidelines or best practices.
- Reviews post implementation documentation for lessons learned and recommends procedural or process updates for future initiatives.
- Facilitates and designs business testing to ensure adequate user performance across system supported.
- Provides subject matter expertise in development of creative solutions for business requirements or product offerings; advises on strategic and tactical solutions.
- Works with LOBs, vendors, and other internal resources to define business requirements and coordinate system enhancements to achieve LOB, CoSA or enterprise objectives.
- Analyzes options to determine best course of action to resolve or prevent future system outages or production issues.
- Presents recommendation and executes required actions.
- Provides guidance to staff and assists management with workflow/workload schedule.
- Summarizes insights from analysis and use findings to develop business rules.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of experience consulting with customers/stakeholders, understanding business needs, and translating needs into requirements and prescribing technology solutions, including 3 years of experience in cost benefit analysis methodologies and tools; OR Advanced degree in Information Management, Information Studies or related field with 4 years of experience consulting with customers/stakeholders, understanding business needs, and translating needs into requirements and prescribing technology solutions, including 1 year of experience in cost benefit analysis methodologies and tools.
- Demonstrated experience gathering and authoring Business Requirements and solutions for projects.
- Advanced written, verbal, and presentation communication skills, interpersonal skills, and strong attention to detail.
- Proven knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.
What sets you apart:
- Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL, SAS
- Strong problem solving and analytical skills preferably in Financial Services industry
- Previous experience with managing fraud risk at another financial institution preferred
- US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 – $155,710.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.