Overview
At Foot Locker we obsess over the customer. This is where you come in! We are seeking a full-time Fraud and Payment Management Specialist, a position that is vital to our company’s success. You will be responsible for providing a positive customer experience through compassion and problem-solving. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.
By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.
This position is located on-site in our Wausau, Wisconsin office.
Available full-time shift: Monday-Friday 11am-7pm
*Mandatory extra hours as required based on business needs.
Compensation: $15.50 / hour
Next available start date: Monday, October 2
Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be a week of in-department training during your regularly scheduled shifts.
Responsibilities
- Interacting with customers through phone and email to determine the validity of an order or shipment
- Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
- Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
- Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
- Answering incoming calls and emails from customers regarding orders that have been canceled for verification
Qualifications
- Proficient computer navigation skills
- Ability to multi-task in a fast paced environment
- Creative thinker, problem solver, solutions-oriented individual with a proactive – positive mindset
- Be professional while speaking to customers and have strong verbal and written communication skills
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Benefits
- Medical / dental / vision / life insurance coverage
- Paid time off, including holidays
- 401(k) with company match and Roth option
- 30-50% employee discounts
- Casual dress code – Wear your sneakers to work!
- Refer your friends and make some cash
- Opportunities for advancement
- Recognition and appreciation programs
- Education reimbursement program
- Stock purchase plan