Wanting to make a difference? Join the team delighting our customers by delivering packages faster than ever before. At Amazon, we are working to be the most Customer-centric company on earth. One customer experience that we are taking to a new level is how we deliver orders. Our goal is to exceed customer expectations by ensuring orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we deliver pioneering new products and services in the last mile delivery space. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. A team comprised of software development engineers, machine learning scientists, operation specialists, product and program managers, and many other team members; together focused on a mission that is customer-focused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical know-how.
Our greatest strength is our team members, who through diverse backgrounds are appreciated and collectively strengthen our organization’s capabilities to deliver for our customers. Be part of a team where your actions as a Senior Program Manager – Fraud DP Experience could enhance Amazon Brand reputation and protect Customer Trust.
We are an agile team, moving quickly in collaboration within our business to bring new features while having fun along the way. If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast-moving team, we would like to speak with you!
Key job responsibilities
The position is a critical role to drive our long term strategy. The Senior Program Manager – Fraud DP Experience will optimize his/her analytical skills to identify the patterns and signals that we need to change the way we work to improve DP experience. The responsibilities include, but not limited to, identifying key DP anecdotes and work on a solution to better detect fraud or improve our processes and systems, ensuring global parity, and working with PR/Marketing to build trust with good DPs. The Senior Program Manager – Fraud DP Experience plays a key role in the interpretation, and transformation of voice of DPs, and build mechanisms to improve our work proactively. The successful candidate will demonstrate an ability to work independently, think critically, review and assess large data sets, and prioritize competing ideas in a fast-paced and challenging environment that requires significant attention to detail.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– 5+ years of working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.