Description
The Fraud Risk Strategy Consultant is accountable for monitoring and developing fraud risk strategies for Citizens Pay. The strategy consultant will take the lead in the development of fraud processes, strategies, and controls to mitigate fraud risk. Responsibilities include analyzing historical data and develop fraud rules to mitigate and prevent fraud losses, working with Vendor to implement fraud rules, monitoring fraud trend and rule performance, and collaborating with fraud operation, policy, and product team to evaluate processes and new tools to enhance fraud detection and balance customer experience.
Primary responsibilities include
- Develop data driven fraud strategies to prevent and mitigate fraud losses while balancing customer experience
- Monitor fraud trend and fraud strategy performance constantly
- Provide portfolio performance update to senior management and cross functional teams
- Evaluate current processes and new tools to enhance fraud detection
- Build strong partnership with vendors and Product team effectively managing the fraud controls
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards
- Effectively manages competing priorities of requests working under strict deliverables and fast paced environment
Required Skills/Experience
- Proficiency with data extraction/mining tools such as SQL, SAS, or Python
- Strong data analytics skills using SAS or E-miner and Tableau
- Prior experience developing data driven strategy
- Proficient with Microsoft Office applications; Advanced Excel. PowerPoint
- Strong problem solving and analytical skills
- Excellent communication (oral and written), interpersonal / business partnering, and organizational skills
Preferred Skills/Qualifications
- Experience managing Fraud or Credit Risk
- 5+ years of analytics experience in financial services
Education
- Bachelor’s degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline.
- Preferred: Master’s Degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline.
Hours and Work Schedule
Hours per week: 40
Work Schedule: 8:00am – 5:00pm, Monday – Friday
Pay Transparency
The salary range for this position is $90,000 – $110,000. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
View Benefits