Company Description
$1,000 SIGN ON BONUS (only applies for new hires and rehires who have not been employed with Westgate within one year of their leave date)
Starting pay rate: $19 / hour PLUS earn up to an additional $1,000+ per month with our Incentive Program for upsells and upgrades. Use our Daily Pay benefit and get access to your pay as you need it.
The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.
Job Description
There are no do-overs with vacations. You know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every guest interaction. You enjoy helping others and find problem solving and finding solutions rewarding. You thrive in a fun and fast paced environment. If this sounds like you, our Hotel Front Desk Receptionist/Agent position may be the perfect fit. Apply today and take the next step towards being a part of an award-winning company and brand!
As a Hotel Front Desk Receptionist, you will be a critical and valuable member of the front office staff. You will perform the following duties while delivering exceptional customer service,
- Greet, register, assign rooms and issue room keys to guests
- Maintain accurate records of room availability and guest accounts
- Compute bills, collect payments, and make necessary corrections required
- Listen to guest complaints and strives to finds solutions in a timely manner
- Answer guest questions and provide accurate information about property and surrounding areas
- Organize, secure, and maintain all files and records in accordance with document retention
- Adhere to Westgate’s company core values, Integrity, Passion, and Work Ethic
Qualifications
- Prior customer service and hospitality experience is strongly preferred but not required
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Must be able to work holidays and weekends
- Experience working in customer facing industries such as hotel, resort, medical, banking, airlines, etc.
- Strong computer skills and comfortable with technology and learning new reservation software
- Fast learner with a strong attention to detail
- Excellent verbal & written communication and interpersonal skills
- Able to read, write and speak English conversationally
- Ability to multitask and work independently and as part of a team
- Enjoys working in a fun face paced environment
- Must be to lift up to 15lbs
- Must be able to stand for long periods of time
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
- FREE Ski & Snowboard and Mountain Bike equipment Rentals
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
- $2.00 in meals in Team Member Breakroom
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Tuition Assistance
- Employee Assistance Program (EAP)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.