Company Overview
Ivy Court Inn & Suites is an independent and locally owned hotel located on the southeast corner of Notre Dame’s campus. We pride ourselves on our unique property, our excellent customer service, and a team that has years of experience. We have a great team at our hotel and are excited to welcome our next Front Desk/Guest Service Agent.
Job Overview
We are currently hiring a Part-Time Front Desk Guest Service Agent to complete our hospitality team. Our part-time associates are offered great benefits such as paid holidays and paid time off. Do you get enjoyment from helping others? Are you a self-starter who can work alone? Do you like working with a tight-knit team? We want to speak with you… Please read on!
As with all members of our staff, our Guest Service Agent will possess the ability to effectively deal with guest and employee concerns in a friendly and positive manner. This will involve listening to the nature of concern, demonstrate empathy with the customer, anticipating guest needs, and creating positive and memorable guest experiences.
The Guest Service Agent will be responsible for greeting customers immediately with a friendly and sincere welcome. They will use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. This individual will also promptly answer phone calls, take reservations, complete the registration process, and applicable charges and payments.
Guest Service Agent will be responsible for completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures. This will also include creating guest reservation, completing guest registration, applying charges and payment to guest folios.
The ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve. Ability to read, listen and communicate effectively in English, both verbally and in writing. Will need to access and accurately input information using a moderately complex computer system. Guest Service Agents will be required to stand 50% of their scheduled shift.
Any combination of education and experience equivalent to a high school diploma or any other combination of education, training, or experience that provides the required knowledge skills and abilities. Hotel experience is preferred yet not required.
Perks
Flexible Work Schedule
Paid Holiday for Full Time and Part Time
Paid Time Off for Full Time and Part Time
Competitive Wages
Typical Shifts
Front desk shifts are from either 7am-3pm and 3pm-11pm. Applicants should have availability in those timeframes. Weekend shifts are required. At this time, we are looking to fill more shifts in the 3pm-11pm times.
*Incomplete applications will not be considered for this position.
Ivy Court Inn & Suites is an EEO employer – M/F/Vets/Disabled