Job Summary
This positionis responsible for handling the switchboard at reception, greeting, anddirecting members and visitors while maintaining a professional firstimpression for the organization.
Essential JobFunctions
- CREATESWOW by: anticipating needs and wants, being prepared, being continuouslyenthusiastic, executing flawlessly and doing it now.
- Welcomeson-site visitors, determines nature of business, and announces visitors toappropriate personnel.
- Actsas the first point person by answering incoming telephone calls, determinespurpose of callers, and forwards calls to appropriate personnel or department.
- Respondsto inquiries about the organization and provides callers with address,directions, and other information.
- Receives,sorts, and routes mail, and maintains and routes publications; preparesovernight mail.
- Separateschecks from mail, sorts checks, adds them up and sends checks to accountsreceivable department.
- Updatessystem with daily events and makes respective signs.
- Scansmembership tags of members as they enter the Club.
- Makesmenu tents for all special events and types daily lunch menus.
- Checksreservation voice mail and email continuously.
- Takesreservations and enters them in Club system.
- Entersroom and events/tables in Club system.
- Printsout reservation reports daily and advises kitchen of any large parties inGrille or Lounge.
- Createstickets for all sponsored events.
- Keepsreception area clean and organized and keeps lobby attractive.
- AssistsMembership Director in preparing membership packages.
- AssistsClub Administrator with all Club mail outs.
- Createsspreadsheets for events.
- Createsbirthday/anniversary cards when reservations are made for special events.
- Makessure bridge rooms are ready prior to members arriving.
- Createsand prints memos, correspondence, reports, and other documents when necessary.
- Assistscatering with special events as needed.
- Performsother duties as assigned by the supervisor or senior management.
AdditionalResponsibilities
- Learnsand follows protocols regarding medical emergencies, missing child and fire evacuations.
- Learnsand follows procedures and protocols as described in the receptionist manual.
Educationand Experience
- MinimumHigh School diploma or GED (some college preferred)
- Minimumof 2 years of experience as a receptionist or in a customer service relatedfield
- Knowledgeof office equipment use (printer, phone, computer, copier, scanner, etc.)
- Experiencewith multi line telephone system
- Must obtain and maintain CPR, AED, and 1stAid certifications.
Qualification/Skills
- Strongskills in word, excel and publisher.
- Effectivecommunication verbal and written.
- CustomerService oriented.
- Excellent organizational skills and attentionto detail.
- Mustbe professional in work style and appearance.
- Communicates and interacts in afriendly, helpful, respectful and professional manner while on property, on thephone and while conducting any Club business.
- Poses honesty and integrity.
- Follows instructions from a supervisorand senior management.
- Works well with minimal supervision.
- Shows up to work on time and followswork schedule.
- Team player and gets along withcoworkers.
- Works safely but with a sense ofurgency.
Interaction
- Frequentinteraction with members, guests, and clients in person and over the phone.
Workingconditions
- Office setting, sedentary work.
ExpectedWork Schedule
- Must be able to work full time flexible hours (30-35 hrs. per week)
- Primarily Evening shift (2:30 – 9pm) but must also be able to work morning shift (8am to 3pm) including weekends, and holidays as needed.
BENEFITS AND INCENTIVES – (After required waiting period)
- Medical, Dental and Vision Insurance
- 401-K Retirement Plan
- Free Life Insurance
- Voluntary Short-Term Disability
- Voluntary Life Insurance
- Paid Vacation
- Paid Sick Days
- Paid Funeral Leave
- Paid Jury Duty
- Holiday Pay (12/25 & 1/1)
- Free Daily Meals
- Employee Referral Program
- Scholarship Program
- Employee of the Month
- Summer and Holiday Parties
- Gift Card Program
- And other employee recognition programs
The Briar Club is an EEO employer – M/F/Vets/Disabled