SSP America, Inc serves the needs of customers around the nation with a diversified suite of IT services. Our core values involve delivering defined solutions, steadfast expertise, and outstanding support – all of which combine to push our customer’s IT, and in-turn their business, to become more productive, efficient, and profitable.
We are seeking an IT Network Support Engineer (Onsite) for our headquarters based in Ashburn, VA.
This position pays $75,000 – $80,000 per year.
Skills & Requirements
The position is the escalation point for customer technical support Duties and Responsibilities:
- Respond to customer support escalations
- Coordinate and manage ticket escalations to tier 2 and tier 3 support technicians as needed
- Strong networking services background such as DNS, DHCP, WIFI, Cisco hardware, and TCPIP that will be utilized to troubleshoot advanced connectivity problems.
- Maintain and Improve documentation standards across the Network Team Distribute best practices and procedures across the company in coordination with the Regional IT Staff.
- Point of escalation for any tickets/queries from other teams/management relating to network infrastructure.
- Point of contact for Infrastructure engineers to escalate to regarding any problems they encounter.
- Third party company coordinator for Infrastructure and communications interfaces.
- Support the implementation of new network technologies
- Monitoring standards compliance
- Analyzing existing hardware, software, and networking systems.
- Creating and implementing scalable Cisco networks according to client specifications.
- Testing and troubleshooting installed Cisco systems.
- Resolving technical issues with networks, hardware, and software.
- Performing speed and security tests on installed networks.
- Applying network security upgrades.
- Upgrading/replacing hardware and software systems when required.
- Creating and presenting networking reports.
- Training end-users on installed Cisco networking products.
- Ability to lift up to 50 lbs and stand and walk for extended periods of time
Essentials:
- Highly motivated to deliver results and meet deliverables
- Able to prioritize work and pivot on task that is sent in from multiple sources
- Attention to detail when performing work and conscientious about attending to detail.
- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- Ability to take Lead and work independently as needed
- Customer service driven & Team oriented
- Willingness to learn new technologies
- Required Qualifications and Desired Certifications:
- 5 years providing IT support to end-users
- Excellent communication skills both written and verbal, including communicating highly complex technical concepts to non-technical staff
- Experience with administration of Office 365 and Office product suite
- Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
- Understanding of VoIP technologies, administration, and troubleshooting
- Knowledge of SaaS based products, and management of customer licenses
- Support and maintain interfaces between IT components used across the company, including but not limited to VPNs, Firewalls, WIFI provisioning, topology design and other interconnectivity requirements
- Strong demonstrable Cisco Networking experience
- Experience in Maraki is a plus
- Microsoft Server Administration and Management
- Experience developing network architecture solutions in hybrid, distributed and Cloud environments.
- Detailed knowledge of Cisco networking systems
- Experience with storage engineering, wide-area networking, and network virtualization.
- Advanced troubleshooting skills.
- Ability to identify, deploy, and manage complex networking systems.
- Good communication and interpersonal skills.
- Experience with end-user training
Education:
- Bachelor’s in network administration or equivalent certifications or experience
Schedule:
- Monday to Friday
- On call
- Travel to airports in North America for project support and implementation. Travel between 25% – 35%
EOE/D/V/M/F
Qualifications