Location
Richmond Hotel
Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond’s financial and legislative districts, blocks from the Virginia State Capitol.
Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.
Job Description
The Omni Richmond Hotel is hiring for a Front Desk Supervisor to provide leadership support to the amazing Front Office team.
As the Front Desk Supervisor, you will accommodate guests during their stay in an attentive, courteous and friendly manner to ensure that there are positive guest interactions and appropriate resolutions.
Pay Rate: $17.00 per hour
Responsibilities
To be a team leader, you will be responsible for…
- Being thoroughly acquainted with all check-in policies and procedures.
- Being experienced and empowered to handle various guest scenarios.
- Ensuring all hotel policies and procedures are being followed; Delegating shift responsibilities and checklists, as well as assisting and guiding the Front Office team in daily duties.
- Being familiar with all technical equipment related to the Front Desk.
- Being familiar with all hotel facilities and offerings.
- Understanding the influence and importance of all departments on the Front Desk.
- Assisting with the training of new Front Office associates.
- Being familiar with shift checklist and be able to run the desk in absence of the department managers.
- Understanding how to and being able to balance the hotel’s reservations, room types, and special accommodations
- Understanding all radio codes and emergency procedures.
- Assiting with continously encouraging and boosting the morale of the Front Office
- Recognizing outstanding performances by associate by participating in the Omni Service Champion program
Qualifications
The basic qualifications to be successful in this role are:
- Ability to maintain high standards of service in a luxury hotel
- Ability to efficiently lead by example and work within a team
- Ability to stand for prolonged periods of time
- Willingness to learn and apply new skils and knowledge
- Flexible availability, including being able to working overnight shifts, nights, weekends, and holidays
- Familiarity with OPERA PMS system preferred
- Moderate knowledge of Microsoft Office applications
- Must be 18 years or older