Overview
Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
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When you work with the world’s most innovative companies, you know you’re making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They’re the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at SVB and be part of bringing our clients’ world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
Responsibilities
About the Role:
Reporting into the Director of FX Middle Office, the FX Client Implementation Analyst will be responsible for contributing towards the evolution of the FX Client Implementation team, facilitating client support alongside the FX Sales teams, and improving internal controls and visibility. You will assist the Product Team and trading/sales desk by streamlining processes, implementing forward thinking technology solutions, helping to manage and mitigate risk and providing first class client support.
Responsibilities:
You will collaborate closely with teams across the organization to grow and manage the business. Critical partners include Legal, Compliance, IT, Analytics, Risk, Operations, Service, Sales, FX traders, and the FX Product Management team.
- Capital Markets Products including, but not limited to, FX and IRD
- Working closely with Sales/Trading on client configurations for various trading platforms
- Product Support. Resolve FX transaction inquiries and documentation questions, directly liaising with clients via incoming calls and emails as well as proactive outreach to help deepen our client relationships and provide a best-in-class client experience
- Pricing; Setting up client margins and core rates in FCB systems and industry trading platforms
- Recommend enhancements and work with product management to prioritize these including user acceptance testing
- Support the Sales and Traders and act as ambassador for the foreign exchange and cross-border payments business
- Help drive change within organization to improve the way clients interact with SVB and grow business
The base pay for this position is relative to your experience but the range is generally $39.34 to $58.97 per hour. First Citizens offers a competitive benefits program which you can review here: https://jobs.firstcitizens.com/benefits
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Qualifications
Preferred Qualifications:
- Strong knowledge of FX and other products including Rates and Credit
- Prior experience with client service or customer facing role
- Must be a self-starter with demonstrated ability to show initiative and work independently
- Requires great attention to detail and ability to work on multiple time-sensitive projects and initiatives when required
- Keen to work in a rapidly evolving organization and make your mark
- High degree of professionalism with the ability to influence and effect change within an organization
- Creative, strategic thinker with outstanding business acumen and breadth of vision
- Exceptional ability to think analytically coupled with strong written communication skills
- Exceptional interpersonal and communications/presentation
- Excellent communication (verbal and written), presentation, relationship building, and influencing skill
- Microsoft office suite, familiarity with market systems such as Bloomberg, FXAll is preferred
Basic Qualifications:
- BS/BA Degree OR Associates with 2-year experience OR a HS Diploma or GED with 4 years of experience
- 3+ years’ experience in banking or financial services, with a focus in Cross Border Payments, Capital Markets, FX