GAMING SYSTEM ANALYST II

Position Summary

Reviews, analyzes, and evaluates casino systems to support the needs of the organization. Provides application support to all casino gaming systems. Formulates systems to parallel casino operations. Writes detailed descriptions of user needs, casino program functions, and steps required to modify casino application systems.

Supervision Exercised

Supervised by the Director of Information Technology (IT).

Supervises the Gaming Systems Analyst I.

Major Duties and Responsibilities

1. Develops documentation for administration policies and standard operating procedures for gaming application systems.
2. Establishes and implements gaming system policies, procedures, and standards and ensure their compliance.
3. Determines the root cause of problems whether it is a systems or applications problem. Serves as a liaison between casino and the vendor.
4. Maintains proficiency in field of expertise by remaining knowledgeable and current with gaming application hardware and software.
5. Plans, coordinates and manages gaming application system upgrades and system related projects.
6. Coordinates gaming system training for casino employees.
7. Monitors the slot gaming system to ensure revisions, and changes are in compliance with system of internal controls and current gaming regulations.
8. Maintains gaming systems security by ensuring procedures are implemented and enforced.
9. Serves as primary Key Operator for Information Technology (IT) department and coordinates regularly scheduled Gaming System Key Operator meetings.
10. Reviews for accuracy all reports created by the Gaming System Analyst I.
11. Reviews for accuracy of all data entry by the Gaming System Analyst I.
12. Ensures 100% accuracy of Slot Machine Records (SMR) and adheres to the SMR internal control.
13. Ensures that all gaming related systems and applications are available when required and takes proactive steps to achieve 100% uptime.
14. Ensures that System Analyst I evaluations are completed properly and adhere to all HR processing deadlines.
15. Completes all required internal management training courses offered by the HR department.
16. Will annually review gaming application and system security with management and revise systems security as necessary.
17. Will adhere to all Information Technology (IT) Internal Controls and Standard Operating procedures.
18. Conducts regularly scheduled department stand ups.
19. Performs other related duties as assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

1. Must have knowledge of Casino operations and related systems.
2. Knowledge of operation of slot data systems.
3. Must possess excellent troubleshooting skills.
4. Ability to resolve issues impact casino systems.
5. Ability to communicate with management effectively.
6. Must possess strong customer service skills.
7. Must have excellent written and verbal communication skills.
8. Ability to work independently, manage projects, install, configure, upgrade, maintain, and monitor system performance, network resources.
9. Ability to provide guidance to team members to test and evaluate gaming systems.
10. Ability to create reports and maintains files.
11. Working knowledge of the following applications: Microsoft Access, Microsoft Excel, Microsoft Word, and other current casino operating systems.
12. Working knowledge of Slots, Bingo, Table Games, Poker and Keno.

Requirements:

Minimum Qualifications, Education and Experience

Required:

1. Bachelor’s Degree in Computer Science, CIS, Information Technology (IT) or related field and four (4) years of administration experience of a slot data system, including two (2) years’ experience coordinating and managing projects for a slot data system. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience.

Licensing Status

1. Must be able to obtain and maintain the required Gaming License.
2. Will require a post-offer, pre-employment and random drug screening.

Working Conditions

1. Work is performed indoors.
2. Must be willing to work in a 24×7 environment and be part of an on-call rotation.
3. Work hours subject to change with overtime work required.
4. Must be able to work long hours under stressful conditions.
5. Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
6. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
7. Duties may involve walking, standing for long periods of time, sitting and crouching.