Goodwill Industries of Greater New York and
Northern New Jersey, Inc. Job Description
REPORTS TO: GENERAL MANAGER – Flagship
REPORTS TO: RVP – Metro
POSITION TYPE: FLSA – Non-Exempt
SUPERVISING STAFF – Yes
GENERAL PURPOSE: In this role you will effectively execute and quickly adapt strategies to ensure operational excellence, merchandising execution, maximum productivity and profitable sales growth. You will drive high performance across all initiatives and ensure consistency as measured by company goals and KPIs that drive a profitable retail location. You will lead, develop, coach, and inspire the flagship team to deliver an optimal customer, donor, and employee experience. Your goal is to lead execution and support the brand and enterprise vision, consistently delivering positive results.
Essential Functions: PERFORMANCE AND OPERATIONS –
- Drive profitable sales in through effective business analysis; identifying opportunities and developing action plans to address current/future business challenges to deliver desired results.
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with customers and donor, ensuring the highest level of customer service is provided.
- Lead the cultivation of a customer/donor centric environment.
- Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
- Drive operational excellence, identifying best practices and opportunities to improve efficiency ensuring that 1-Touch philosophies stay embedded in the store culture; driving production, pricing, product turnover (pulls), data integrity and recommendations for process improvements.
- Lead compliance and hold team accountable to SOPs (Standard Operating Procedures) and policies.
- Own the P&L performance executing efficient and effective management of expenses to maximize profitability.
- Identify future business needs and implement strategies to enhance brand performance.
- Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to mitigate loss.
- Partner with Risk Management/Loss Prevention to mitigate liabilities through adherence to proper engagement and reporting of loss prevention/security and safety issues.
- Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees.
- Continually assess store layout, fixture quantity and placement by category, to promote an engaging flow that will maximize sales per square foot.
- Pilot new programs as directed by the Home Office.
- Actively seek ways to reduce our carbon imprint through daily store operations.
LEADERSHIP, TALENT, AND CULTURE – Person Centered
- Responsible for the performance management and development of a well-trained, highly diverse store leadership team (Store Manager- Operations, Assistant Manager and Key holders) that will support the growth and succession needs of the Region.
- Partner with RVP/HR to identify skill gaps and opportunities for staff development.
- Lead resolution and mitigation of all employee relation issues partnering with HR and key stakeholders as needed.
- Create an environment committed to developing talent through coaching and feedback.
- Inspire and coach and consistently demonstrate behaviors that result in high employee morale, customer and donor engagement that drive achievement of sales and KPI goals.
- Develop managers to increase their knowledge and provide opportunities for their continued development; create succession plans for developing associates for promotion within store, district, and regions.
- Develop team and manage employee performance to ensure individual growth, employee engagement and career pathing for future leaders using intentional communication (i.e. One to One touch-bases, team meetings, management meetings, Individual development plans etc.)
- Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.
- Ability to bring about consistent change through strategic thinking and tactical execution to meet organizational goals.
- Actively engage in supporting the overall performance and culture in store through collaboration with RVP/HR that drives operational excellence, financial growth and Brand perception.
- Model a philanthropic mindset to drive Brand awareness and community engagement.
- Responsible for ensuring every member of the team understands and can articulate our mission philosophy.
- Lead the team in embodying Goodwill NYNJ core values and mission philosophy.
Qualifications
Qualifications: PERFORMANCE AND OPERATIONS
- Minimum 5-7 years with a fast-moving specialty retailer or a national consumer goods company, preferably in Thrift apparel, fashion, footwear.
- Minimum 5-7 years cross-functional management experience.
- Minimum 5-7 years managing a team.
- Minimum 5 years working in a store environment.
- Leadership maturity: ability to inspire and command respect and bring a level of calm to the teams in order create a collaborative work environment.
- Experience in conflict resolution and relationship management.
- Superb communication and influencing skills.
Skills Required: Describe the minimum skills required or preferred
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- Leadership experience overseeing a high-volume business.
- Strong business acumen and proven track record of leading, adjusting and developing business strategy to achieve profit & loss results.
- Keen awareness of the marketplace inclusive of Goodwill NYNJ, external competitors, and overall retail trends.
- Ability to embrace challenges, take risks, learn fast and influence change to lead execution of strategic initiatives through others while managing competing priorities.