Description
Job Summary:
Cognizant Technology Solutions is looking for Genesys Routing Architect candidate with 12+ years of experiences.
Location : Remote. Candidates should be in USA.
Duration: Full Time only – “Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).”
Salary and Other Compensation:
The annual salary for this position is between $[130,000.00-$140,000.00] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities:
• Experience designing, developing, and debugging routing solutions implemented using Genesys Composer, Orchestration Server, and Genesys Rules Engine
• Routing Development Experience in Genesys Contact Center Solutions (Voice IVR and Multi-channel)
• Configuration management tools
• Experience in developing Routing workflows using Composer.
• Experience in designing developing and debugging routing solutions using Genesys Orchestration Server Genesys Rules Engine and URS
• Working knowledge of Genesys/Cisco Framework reporting routing and multi-channel components
• Ability to architect routing design and development for the customer
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills
Required: Genesys Voice Portal IVR
Education
• BS or MS in Computer Science or equivalent work experience
• Should be self-motivated, self-starter with clear communication skills who thrives working in a team environment
EEO Statement & Accommodations
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
IVR
PL1
Required
2
Genesys Voice Portal
PL1
Required
Domain Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Claims
NA
Required
2
Medicare & Medicaid Claims
NA
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.