With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Culture & Cloud eXperience (CCX) is a dynamic and globally diverse organization. In Customer Success we listen to our customers, learn from their experiences, and champion their feedback to engineering teams to deliver world-class cloud services that help customers achieve their business outcomes and maximize their potential.
The Global Business Manager role is responsible for the rhythm of the business (ROB), organizational planning, business reviews, team financial, budget planning, business forecasting and plays a key role in communications and people Work Group Health Index (WHI) initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. These capabilities are key for the organization to execute effectively and efficiently to deliver on strategy, core priorities and fiscal targets as measured by business satisfaction and a healthy scorecard. This position requires strong cross-group coordination and the ability to manage high impact work on short deadlines.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications:
Required/Minimum Qualifications
- Bachelor’s Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR equivalent experience.
- 5+years of experience creatively and strategically, integrating diverse and novel ideas into effective plans in a complex and ambiguous environment while delivering successful results across the globe.
Additional or Preferred Qualifications
- Bachelor’s Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 10+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR Master’s Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 7+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR equivalent experience.
- High energy and a “can do” attitude, ability to motivate self and others.
- Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast-paced and changing environment dealing with conflict and multiple constituencies and manage multiple simultaneous objectives.
- Graceful and resilient under pressure, able to work independently and simultaneously across multiple initiatives in a fast-paced environment.
Business Management IC6 – The typical base pay range for this role across the U.S. is USD $124,800 – $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 – $292,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
Strategic Planning & Financial Execution: Orchestrate the process of creating strategy with the leadership team. Organize and drive strategy, business and financial planning, organizational priorities, related team activities and related internal communications (e.g. monthly and quarterly business reviews, strategy reviews, leadership team meetings, budget planning and forecast execution). Track progress against team priorities, decisions, and action plans.
Organization Business Results & ROB: Orchestrate process for collaboration and driving efficiencies to achieve business results. Create and execute the leadership team rhythm-of-business driving decision making, continual awareness of critical issues and business results in partnership with delivery leaders, solution area teams, finance, human resources through a well-organized and productive series of meetings and reviews.
People and Culture: Orchestrate the approach and process for employee engagement signals, All Hands, HR/People and talent discussions, awards and recognition programs, GIVE, career development / mentoring and maintain organization wide Teams and SharePoint sites.
Stakeholder Relationships: Orchestrate the approach and process for strategically managing leadership team key stakeholder relationships – field, corporate and customer. Help identify stakeholders and enable leadership team to manage relationships.