Global Payments Technical Production Support Analyst
Category: Software Development/ Engineering
Main location: United States, Pennsylvania, Pittsburgh
Position ID:J0723-0854
Employment Type: Full Time
Position Description:
The Production Support Analyst will be working on the Global PayPlus payment processing application. This role offers a highly visible and challenging environment working directly with the client, interacting with multiple teams, and various technologies. You will be able to work on an existing Global PayPlus implementation that supports production. This role requires strong interpersonal skills, high proficiency, and the ability to quickly adapt and contribute to a constantly evolving application.
Your future duties and responsibilities:
• Understand the Global PayPlus Bank implementation, production and provide application support.
• Possess an in-depth understanding of Global PayPlus, database tables, application architecture and end-to-end application processing with interfacing systems.
• Proactively acknowledge, analyze, and identify root causes for production issues whilst reducing client impact
• Identify areas of improvements in existing GPP implementation architecture.
• Build ad-hoc database scripts and operational procedures for production issue resolutions.
• Work with onsite development team and vendors to analyze and recreate production issues.
• Provide Level 3 application support and on-call Rotation on weekly basis to perform day to day activities
• Receive and acknowledge tickets within then service Incident priority assessment, triaging and resolution within resolution SLA’s
• Application monitoring and preventive maintenance
• Health Checks and Status reporting on Daily basis
• Analyze, troubleshoot, and resolve complex production application defects involving GPP
• Identify root cause and devise and implement permanent solutions to recurring defects
• Work with GPP Vendors in creating defects and providing traces, issue recreation steps.
• Participate and support application upgrades / patches, infrastructure maintenance validation
• Identify and Propose process improvements and application monitoring enhancements.
• Support disaster recovery and business resiliency testing / validation.
• Assist clients in Audit reviews and to produce Audit related reports.
• Support LOB/operations on day-to-day GPP issues, inquiries, concerns and GPP procedures.
• Create optimal Global PayPlus queries for reports requested by Audit, Ops, LOB and Change teams.
• Support Risk management (vulnerabilities, patches)
• Monitor production jobs, environments using monitoring tools.
Production Enhancements:
• Understand existing GPP rules and configurations, SQL queries and services utilized in production and propose enhancements as necessary for achieving better performance.
• Identify any GAPs in existing RTB or Ops procedures and update the procedures accordingly.
• Assist Change team in recreating issues and performing hot fixes in QA environment.
• Follow Bank standards and release management procedures and approvals for any changes.
Required qualifications to be successful in this role:
• 7+ years of experience in a development or support role
• Proficient in GPP SP 5.0 / 4.6 or similar payment processing engine
• Writing and understanding Oracle SQL queries
• Unix (Basic skills to perform triages, create scripts for automation etc.)
• Java/J2EE with good understanding of OOP concepts
• Web services, MQ, NDM etc.
• XML, SWIFT, ISO20022, FED, TCH, SEPA and other proprietary formats.
• WAS Deploy and Configuration knowledge is a plus!
Domain:
• Payments Domain and concepts of payment processing systems.
• Knowledge on Clearing Systems and payment processing chain.
• Knowledge of Real-time Payments, FED, SWIFT, TCH payment processing flows.
• ISO20022 standard payments messages, SWIFT and FED messages is great to have!
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $84,000 – $165,300.
At CGI, we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more
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Skills:
- Java Enterprise Editions JEE
- Jenkins
- Maven
- SOAP
- SQL
- Unix
- Banking
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today – one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI – where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.