Requisition No: 801478
Agency: Financial Services
Working Title: GOVERNMENT ANALYST I – 43000952
Position Number: 43000952
Salary: $40,000.08
Posting Closing Date: 05/11/2023
***INTERNAL AGENCY EMPLOYMENT OPPORTUNITY***
DIVISION: INSURANCE AGENT & AGENCY SERVICES
BUREAU: LICENSING
CITY: TALLAHASSEE
COUNTY: LEON
SPECIAL NOTES:
This is an internal agency employment opportunity for current employees, including OPS, of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation.
Applicants are required to have a high school diploma or equivalent
Preference will be given to applicants who have a minimum of two (2) years of Help Line experience.
Additional requirements:
- Experience collecting, evaluating, and analyzing data
- Experience writing reports
- Experience using Microsoft Word, Excel, and Outlook
Valid driver’s license required. Must be willing to travel, when necessary, within the state of Florida and occasionally overnight on short notice.
Must be willing to work extra hours outside of your regular work schedule.
This position requires a security background check, including fingerprint as a condition of employment.
The salary for this position is $40,000.08 annually.
Employees of the Department of Financial Services are paid on a monthly pay cycle.
Responses to qualifying questions must be clearly supported by the State application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of methods of data collection and analysis.
- Knowledge of basic management principles and practices
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document
- workflow and other activities relating to the improvement of management practices.
- Ability to organize data into logical format for presentation in reports, documents, and other written materials.
- Ability to conduct fact find-solving techniques.
- Ability to plan, organize and coordinate work assignments.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
Other job-related requirements for this position:
- Working hours: (A) Daily from 8:00a.m. to 5:00p.m. (B) Total hours in workweek 40
BRIEF DESCRIPTION OF DUTIES AND RESPOSIBILITIES:
- This position will serve as a customer advocate in the Bureau of Licensing, providing guidance and assistance to insurance companies, insurance agencies, over 500,000 active licensees, and approximately 80,000 applicants each year.
- Reviews and evaluates complaints and inquiries filed with the Bureau of Licensing regarding licensing, appointments, and education issues in order to appropriate resolutions through the Bureau’s case management system.
- Evaluates licensing concerns and reviews data to determine and prepare appropriate responses to communications addressed to the Chief Financial Officer or the Division of Agent & Agency Services regarding licensing, appointment, and education issues.
- Assists in identifying areas of potential business process improvement by evaluating the processing of applications, records and other submissions handled by licensing staff.
- Analyzes problems and issues stemming from management or business practices and makes recommendations for corrective action in procedures, process, etc. as necessary.
- Provides assistance to management in promoting quality service to the Division’s customers in the most efficient and effective manner.
- Assists with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted.
- Performs other related duties as required.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.