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Job Title: Guest Attendant
Department: Guest Services
Reports To: Manager, Guest Services
FLSA Status: Non-Exempt, Part Time
Pay rate: $15.50/hour
Supervisory Responsibilities:
None.
Duties/Responsibilities:
- Collects and verifies tickets from event attendees.
- Greets patrons and assists them in finding their seats.
- Assists guests with locating exits and amenities such as restrooms and concession areas.
- Assists guests with limited mobility or other special needs to and from their seats.
- Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
- Provides and checks wristbands for group and picnic areas.
- Calmly assists with disputes regarding tickets and seats.
- Notifies supervisor of any problems with facilities, supplies, and venue.
- Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
- Ability to clean seats before each event and as needed.
- In case of emergency, notify and direct guests to appropriate exit.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication and interpersonal skills.
- Excellent customer service skills with ability to resolve minor disagreements.
- Ability to learn venue layout and operating guidelines.
Education and Experience:
- Must successfully complete provided on-the-job training.
- Customer service experience preferred.
Physical Requirements:
- Prolonged periods of standing and walking.
- Must be able to frequently walk up and down the stairs.
- Must be able to lift 25 pounds at a time.
- Must be able to work all weather conditions including; cold, wind, rain and heat.
The Sacramento River Cats is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital/familial status or any other protected class under federal, state, or local law. The Sacramento River Cats also complies with all provisions of the U.S. Government’s Executive Order 11246 dated September 24, 1965 and the rules, regulations and relevant orders of the Secretary of Labor.