Job Type
Full-time, Part-time
Description
As a Guest Service Representative at the Holiday Inn Express and Suites Hotel in Downtown Shreveport, you will be responsible for ensuring our guests have an enjoyable and comfortable stay. You will be the first point of contact for guests and will be responsible for providing a warm and welcoming experience for our guests.
Responsibilities:
– Greet and welcome guests upon arrival and departure
– Answer phone calls and respond to email inquiries in a timely and professional manner
– Assist guests with check-in and check-out procedures
– Provide guests with information about hotel amenities, services, and local attractions
– Make reservations and manage room assignments
– Respond to guest requests and resolve complaints in a timely manner
– Maintain a clean and organized lobby area
If you are a friendly and outgoing individual who enjoys providing excellent customer service, we encourage you to apply for this exciting opportunity.
Requirements
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and interpersonal skills
– Ability to work in a fast-paced environment
– Strong attention to detail and organizational skills
– Proficient in Microsoft Office and computer skills
– Must be able to work a flexible schedule, including weekends and holidays
Salary Description
$12.00 Per Hour