Job Details
Level
Entry
Job Location
Twin Arrows Casino Valet – 481238 – Flagstaff, AZ
Position Type
Full Time
Education Level
High School
Job Shift
Any
Job Category
Customer Service
Description
Make first class your first choice!
Position: Guest Service Valet Account Manager
Location: Twin Arrows Resort and Casino @ 22181 Resort Blvd, Flagstaff, AZ 86004
Pay: $18/hour + tips!
Expected Shift: Seeking OPEN and flexible availability
Who will I be working for?
Voted “Best Place to Work in Arizona,” American Valet is a full-service valet, shuttle, and garage management organization based out of Arizona serving the Southwest since 1980. American Valet is all about the people- both the ones on our staff as well as the clients and guests we’re fortunate enough to serve. The moment you step in the door, you’ll recognize our one-of-a-kind culture that makes you feel like a member of the family.
We are needing:
As a Guest Service Valet Manager, you will be responsible for the management of a location’s parking operations and supervision of the valet staff. The ideal candidate would have 1+ years of valet manager experience.
We are looking for someone that is reliable, well-groomed, and highly personable, with great customer service experience, safe driving skills, and ability to handle any obstacle thrown in their direction. This individual will oversee a large and successful Valet & Bellman team.
Responsibilities:
- Lead and advise management team regarding account operations, employee relations, company policies.
- Be present and working on the drive during peak business periods and events.
- Respond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies.
- Enforces and upholds company’s safety programs. Completes monthly Driving Evaluations on each employee.
- Review and approve daily Shift Reports for accuracy; investigate and resolve revenue discrepancies.
- Make deposits in accordance with established guidelines.
- Submit complete and accurate reconciliation reports and all data required to assure proper billing and revenue accountability.
- Conduct random audits to ensure consistency in performance standards and revenue controls.
- Oversee the training, coaching/counseling processes to ensure that performance standards are met or exceeded.
- Complete weekly staffing schedules according to expected business volumes and scheduled events.
- Employ appropriate means and resources to continually ensure optimal staffing levels on each shift as they relate to business and activity levels.
- Ensure accurate and timely billing and accounting procedures for all parking related transactions.
- Ensure the accuracy and compliance of company time and attendance policies and payroll processes.
- Utilize controls and systems to ensure that the financial goals of the location’s operations are met or surpassed.
- Review, analyze and approve monthly financial statements.
- Conduct daily shift briefings, weekly manager/supervisory meetings, weekly OPS meetings with Client and monthly staff meetings to ensure a consistent and effective flow of information.
- Monitor supplies and equipment on each shift to ensure that employees have the necessary resources to successfully perform job requirements.
- Ensure that front drive and all parking areas, structures, and equipment are clean, in good appearance, and maintained for the safe, efficient movement of all vehicles and pedestrians.
The above statements are intended to describe the general nature of work being performed; they are not to be construed as an exhaustive list of all duties/responsibilities.
American Valet is An Equal Opportunity Employer
Qualifications
- Minimum of 1 year valet experience required
- Minimum of 1 year Management experience required
- Minimum of 1 year hospitality experience required
- For insurance purposes, must be at least 18 years of age.
- High school diploma or equivalent.
- Valid Driver’s License.
- Pass DMV Motor Vehicle Report and Criminal Background Check.
- Able to drive both automatic and manual transmission (stick shift) vehicles.
- Above average physical fitness.
- Able to demonstrate positive, courteous, and professional behavior at all times
- Professional appearance – no facial piercings, visible tattoos, must follow grooming policies.
- Able to work flexible schedule; minimum of 35 hours a week which may include some evenings and weekends.
- Able to communicate fluently in English.
- Able to work well independently or on a team with minimal supervision.
- Proficient with Microsoft Outlook and Excel.