Guest Services Assistant

Position Type:
Spartan Recreation/Student Assistant

Date Posted:
5/16/2023

Location:
San Jose, CA

2023 – POSITION DESCRIPTION
Job Title: Guest Services Assistant
Classification Title: Student Assistant II
Job Code/Grade: Hourly, Non-Exempt
Department: Spartan Recreation
Supervisor: Membership & Guest Services Supervisor
Location: Spartan Recreation and Aquatic Center (SRAC)

The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience

Job Summary
The Guest Services Assistant is responsible for exhibiting excellent customer service and having an in-depth knowledge of all Student Union and Spartan Recreation programs. This position oversees the SRAC front entry desk, equipment check-out desk and aquatic entry booth during operating hours and monitors facility access. Under the direct supervision of the Membership & Guest Services Supervisor.

Essential Functions and Tasks

• Responsible for monitoring student, member and guest entry and exit into the Spartan Recreation and Aquatic Center.
• Provide excellent customer service to all patrons who visit the SRAC.
• Working knowledge of the Fusion registration system; how the system functions with membership sales, locker sales, program registrations and reports.
• Perform daily financial transactions for SRAC programs, membership services, events; completes financial reconciliations and deposits daily.
• Assist with guest concerns and issues.
• Assist with providing tours of the SRAC.
• Assist with promotional events being held at SRAC, including but not limited to, tabling, special events, summer orientation, and more.
• Attend all regularly scheduled staff meetings, training days, and workshops.
• Performs additional duties as assigned.

Knowledge, Skills and Abilities (KSAs)

• Strong customer service and interpersonal skills, ability to manage conflicts.
• Able to lift 45 pounds safely and stand for an extended period of time.
• Maintain a professional appearance and attitude.

Qualification and Specifications

1. Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted.
2. Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term. *Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester

Physical Demands and Work Environment

• The position works in an indoor, recreation facility program-oriented environment.
  1. The physical demands of this position are described below
     1. Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
     2. Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
     3. Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
     4. Hearing and speaking to exchange information in person or on the telephone.
     5. Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
• In general, the position works a schedule based on business needs 9 a.m. – 5 p.m., Monday – Friday, and may require evening and weekend work as needed.

1. When school is in session – may work up to, but not in excess of 20 hours per week (among all concurrent positions).
2. When classes are not in session (i.e. summer break) may work up to, but not in excess of 40 hours per week.

Minimum Hourly Salary: $18.25 – Maximum Hourly Salary: $21.13

1. This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
2. In general, the position works a schedule based on business needs and requires early morning, evening and weekend work.
3. When school is in session student assistant may work up to, but not in excess of 20 hours per week (among all concurrent positions).
4. When classes are not in session (i.e. summer break) student assistant may work up to, but not in excess of 40 hours per week.

Benefits
This position is employed through Student Union at San Jose State University which offers employees to receive 24 hours of sick pay during the calendar year.

Equal Opportunity/Affirmative Action
The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran’s status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.

California State University (CSU) Learning & Development
Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University’s employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

• CSU – Injury and Illness Prevention Program – one time course
• CSU – Preventing Discrimination and Harassment for Non-Supervisors – required every two years
• CSU – Sexual Misconduct Prevention Program (Title IX) – required every year
• Data Security and FERPA – required every two years
• Hazard Communication Cal/OSHA – one time course
• SJSU COVID-19 Health and Safety Protocols Training – one time course

Background Check and Fingerprinting
Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.

In some cases the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background

CSU COVID Policy
Employees must comply with the CSU Vaccination Policy ID #11030468 and SJSU Presidential Directive upon hiring. This policy requires that students, faculty and staff remain current on vaccination and boosters for which they are eligible or qualify for an Exemption from the vaccine requirement based on medical or religious exemption.

California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.