Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Assistant Manager oversees the Base Area Guest Service Team including our Village employees, Overnight Ski Storage Operation, Daily Lockers and Lift Maze coordination. They will coordinate labor and resources within these teams to provide for staffing needs in all areas. Assistant manager will train and coach team members and work cooperatively with peers, managers and interdepartmental contacts. The assistant manager manages and develops employee development, discipline, incentives, and conducts training for the department. Furthermore the Assistant Manager will conduct hiring, oversee Time and Labor reports, scheduling, and timely documentation completion.
Job Specifications:
- Housing: May Be Available
- Expected Pay Range: $52,000 – $59,660
- Shift & Schedule Availability: Full Time / Winter Seasonal
- Outlet: Breckenridge
Job Responsibilities include:
- Manage all guest service operations in the absence of the Guest Service manager
- Run and train employees on the Epic Service Solution program at Breckenridge Ski Resort.
- Act as Lift Maze Coordinator responsible for:
- Efficient and effective grouping of guests to facilitate maximum lift optimization.
- Group guests in the lift line together effectively and escort them forward, filling chairs.
- Ensure even flow of the maze.
- Greeting guests and initiate conversation, answer questions that guests may have pertaining to the Village, services of the mountain and local area.
- Directing guests to the appropriate areas including, but not limited to, ticket windows, season pass office, ski and snowboard school, dining options, retail, rentals, restrooms, phones, lost & found, lockers, etc.
- Providing awareness to guests about the responsibility code and mountain etiquette.
- Resolving guest issues verbal in a sincere and timely manner following the company’s policies.
- Meeting guest, employee, safety, and financial objectives and department goals as set forth by immediate supervisor.
- Flexible working hours.
- Removing all potential frustrations and distractions to the overall enjoyment of the resort. This includes assuming personal responsibility for resort appearance, signage, services, etc. either by taking the initiative to solve the problem, or alert the appropriate responsible parties.
- Managing hiring, training, and development of all guest service staff.
- Maintaining a department schedule.
- Enforcement of uniform and grooming standards.
- Adjusting staffing needs based on current business levels and weather.
- Maintaining all department assets.
- Work with peers across Base Are Ops to coordinate staffing resources
Job Requirements:
- Valid state issued driver’s license
- 2+ years supervisory experience
- 2+ years guest service experience
- Flexible schedule- available holidays and weekends
- Thorough knowledge of Breckenridge resort is a plus
The expected pay range is $52,000 – $59,660. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 498152
Reference Date: 09/22/2023
Job Code Function: Guest Services